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Old 04-06-2011, 13:52   #58
Margaret Pilkington
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Re: Blackburn Royal Cockup Hospital!

Quote:
Originally Posted by webglynne View Post
I didn’t “speak” to anyone but the pharmacy and our surgery I was never in touch with the hospital as I did not know, as clear in my report, that the release notes had not followed the patient out of the hospital until my doctors surgery told me and they would ring about that. I would expect that under such circumstances an alert would be posted and action taken to avoid any further such instance of incompetence taking place.

It should not need anyone at all making a complaint that when such things as release notes can be “mislaid” could the complaint not also be lost in a “black hole”
I stand by my original information and advice....what you do with that is up to you....but if you aren't prepared to follow up the situation then you have no business to gripe about it on here.
Once you knew what the problem was you should have outlined your concerns, in writing to the complaints department(with a copy to the Chief Exec...that usually gets things moving), who would have then followed the prescribed protocols for dealing with the issue.
If you cannot do this for some reason, then contact PALS (Patient Advocacy and Liason Service...based at RBH) and they would help you get the issue sorted out.

Yes Studio 25, I get your drift. However I do feel it is wrong and counter productive to rant on here when the establishment in question has no knowledge of the situation, and is therefore at a disadvantage.....it cannot represent itself....it cannot answer, and worst of all it cannot investigate or resolve the issues.
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