Quote:
Originally Posted by webglynne
I didn’t “speak” to anyone but the pharmacy and our surgery I was never in touch with the hospital as I did not know, as clear in my report, that the release notes had not followed the patient out of the hospital until my doctors surgery told me and they would ring about that. I would expect that under such circumstances an alert would be posted and action taken to avoid any further such instance of incompetence taking place.
It should not need anyone at all making a complaint that when such things as release notes can be “mislaid” could the complaint not also be lost in a “black hole”
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Well you'll never know if you don't look into it in the correct manner will you
