[Margaret Pilkington]

No, it would not be unproductive...or for that matter, foolish. It gives the hospital even more evidence to go on, and outlines the difficulty from your perspective....the Doctor will write the complaint from his perspective...and believe me they are totally different.
As for the excuse that the complaints department is closed.....well of course it is...it is Saturday....but in any case you would be putting it in writing or should be...verbal complaints are not worth the paper you didn't write on, so they would deal with it at the start of a new week.

I have told you. I don't care what you do with the advice....it is up to you...but if you don't follow the correct protocols then you have no right to moan and whinge on here.
Oh and by the way I am anything but a plonker.