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Re: BT or Tiscali ... where is the fault ?
So it's your Tiscali phone/internet line then, so I would say pester Tiscali because they are the provider on that line, even if BT own all the lines. They will try to say it is BT problem, but Tiscali are responsible. It is up to them to fix it.
My problem was very similar, sometimes cutting off the internet, sometimes making it so slow to be unusable. It helped when I disconnected my second phone (which was on the same line). But it sounds like a problem at the exchange or outside your house, if you're happy with your filters.
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