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Old 21-06-2011, 22:53   #11
Retlaw
I am Banned
 

Re: BT or Tiscali ... where is the fault ?

Quote:
Originally Posted by katex View Post
Ok... are you sitting comfortably.

After 3 weeks of intermittent/no Internet .. it was obvious was the 'phone line that fed my Internet. 'Phone line went off; Internet went off, 'phone line came back for a while, Internet came back ... easy up to now.

Before I realised was intermittent for a while, did speak to Tiscali .. they said would be my filter ... sent me a new one. Still didn't work .. ah yes, phone line permanently down now...

After comedy of errors with BT .. phone line restored, Internet back. Happy Kate ....

It is absolutely fine, until someone decides to ring me on this line, or I open it up for dialling ... then Internet goes down again.. have to reboot router and unplug lead and all leads into filter to restore.

Not a line I use ... but BT had rung me to check all OK... explained to the foreign lady that she had rung on this line and caused me grief. Knew exactly what she was going to say ..."Well, can you ring out and receive calls? " "Yes" is the answer ... just cuts me Internet off everytime it rings, etc. "Best to ring your provider (Tiscali)" .. gives me number, I indulge her by writing it down.

Any ideas ? Anyone out there, please. BT will charge me £130 plus VAT if not their fault if they come again, but I just know it is them.

Do get sales calls on this line about twice a day .. never answer it, of course, because nobody knows I have 01254 2***** Haha .. not a chance .. know you lot...
Have you tried the old filter, I had a fault like that not long ago, I checked ever connection with a meter, then rang my provider, they came with the same spiel, how much it would cost, told them it was their fault, they sent some one out to check the line, they have a meter that can show where on the line the fault is, it was where I predicted before he checked with the meter, moisture in the junction box at the top of the pole, some one had been messing in it a few days before, and he hadn't put the cover back properly.
You've got to watch the beggars, they will still try and claim it was you fault.
Retlaw.
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