Accrington Web - View Single Post - Good service

MargaretR · 15-07-2011, 11:05

I am currently having problems with an online furniture manufacturer located in Salford.
The saga began in January and is still ongoing.
The item supplied had four manufacturing faults and they deducted £60 from the refund they gave me saying it was for transporting it back.

I went through a long rigamarole of emails and phone calls with them.
I consulted Trading Standards office several times - they advised me but did not contact them.

I eventually got that £60 back from my credit card company, but the saga goes on.
The firm is disputing that credit card 'chargeback'.

The Distance Selling Regulations make it clear that a charge for return of faulty goods is illegal, but that firm are convinced that if they tell you they will charge for return, then they can.

I haven't reported the saga before now because I didn't want to prejudice my refund.
I did leave them scathing seller reviews on a few retailers review websites.

PS don't buy leather furniture from Salford without asking me first

15-07-2011, 11:05	#15
MargaretR God Member Join Date: Mar 2007 Location: c l m Posts: 12,362 Blog Entries: 4 Liked: 518 times Rep Power: 68670	Re: Good service - Bad service I am currently having problems with an online furniture manufacturer located in Salford. The saga began in January and is still ongoing. The item supplied had four manufacturing faults and they deducted £60 from the refund they gave me saying it was for transporting it back. I went through a long rigamarole of emails and phone calls with them. I consulted Trading Standards office several times - they advised me but did not contact them. I eventually got that £60 back from my credit card company, but the saga goes on. The firm is disputing that credit card 'chargeback'. The Distance Selling Regulations make it clear that a charge for return of faulty goods is illegal, but that firm are convinced that if they tell you they will charge for return, then they can. I haven't reported the saga before now because I didn't want to prejudice my refund. I did leave them scathing seller reviews on a few retailers review websites. PS don't buy leather furniture from Salford without asking me first __________________ Last edited by MargaretR; 15-07-2011 at 11:09.