[the Guru]

Lol... the website will cover both sides but as proved it is far easier to get a response from people with a complaint.
As your in business your self I can appreciate you would like to speak directly, again another idea that is currently being addressed.
As for information, any post allowed to run on the site would have to be checked according to reciept verifacation, problem and any pending chance the issue can be sorted out.
As this is just an idea I feel people may find useful, the cost would have to be offset via advertising.
As for being negative, far from it, i'm sure you can appreciate the positivity required to take on any new venture....
Not contradictory just careful and concious enough to guard the future of a pending idea that may or may not be developed.