[Margaret Pilkington]

Originally Posted by entwisi

You are not allowed by law to stay more than 2.5 hours at a desk in a call centre in the UK and haven't since 1997 as my first job in Barclays was in the call centre that was opened in Salford keys in April 97 organising shifts/doing MI/dealing with holidays etc . I had to try and match the call volume forecasts against the staff levels within set rules and one was absolutely that no longer than 2.5 hours without a break. the "advisors" were also allowed 5% of their time "Not Ready" where they could get up an get a drink of water/stretch their legs etc. Also teh headsets and desks were designed such that people could stand up and generally move about as much as they needed.

OK, so Barclays may be a "good" employer but the law certainly existed back then....

Hmmm...that is really interesting. It might be law but I am pretty sure this information isn't passed to the workers....I know a place where this doesn't seem to happen.
I will pass the information on to the person concerned, and see what the team leaders know about this regulation.