Quote:
Originally Posted by topographic
If a fatality occured because of an incorrect lock I'm sure everyone would have been on the case.
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It looks like a massive Google Page Ranking failure for Hyndburn Homes that you did not discuss with residents their feelings regarding the removal of these locks.
If a discussion had taken place you would have known your customers felt you would be putting them at risk and you could have found an alternative solution first. As it is you have suffered a massive humiliation and now look like an uncaring landlord.
Will you be putting solutions in place so you don't repeat this mistake and discuss future plans and listen to your customers?