Quote:
Originally Posted by Neil
It looks like a massive Google Page Ranking failure for Hyndburn Homes that you did not discuss with residents their feelings regarding the removal of these locks.
If a discussion had taken place you would have known your customers felt you would be putting them at risk and you could have found an alternative solution first. As it is you have suffered a massive humiliation and now look like an uncaring landlord.
Will you be putting solutions in place so you don't repeat this mistake and discuss future plans and listen to your customers?
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This was a health and safety issue that Hyndburn Homes would be expected to deal with without delay, people would still have made their feelings known on here and elsewhere, when in reality there was no choice in the matter.
First remove the risk, fire safety, then address the lesser risk.
RSLs understand that they have to do some unpopular things and that newspapers, forums etc are always quick to jump on 'bad news' stories. That's the world we live in.
Hyndburn Homes does listen to customers, involve them in estate inspections, have working groups for policies and procedures, a tenant group that reviews all policies before beimg put to our Board, which, incidently includes tenants as the biggest single group.