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Originally Posted by topographic
This was a health and safety issue that Hyndburn Homes would be expected to deal with without delay, people would still have made their feelings known on here and elsewhere, when in reality there was no choice in the matter.
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Please don't use the health and safety excuse. You removed safe locks from some of the flats. The situation was poorly managed and its a shame you can't admit that.
Quote:
Originally Posted by topographic
First remove the risk, fire safety, then address the lesser risk.
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That shows a very poor understanding for your customers. They believe the lesser risk is one from fire. You made your customers feel unsafe in their own homes which is an epic fail by you.
Quote:
Originally Posted by topographic
RSLs understand that they have to do some unpopular things and that newspapers, forums etc are always quick to jump on 'bad news' stories. That's the world we live in.
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The world we live in is one where people make knee jerk decisions when in reality a few weeks of planning and discussion would not have increased and perceived risk.
Quote:
Originally Posted by topographic
Hyndburn Homes does listen to customers, involve them in estate inspections, have working groups for policies and procedures, a tenant group that reviews all policies before beimg put to our Board, which, incidently includes tenants as the biggest single group.
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How many of your customers were liaised with on this matter and what was the percentage of for and against the removal of the locks?