Quote:
Originally Posted by Neil
Please don't use the health and safety excuse. You removed safe locks from some of the flats. The situation was poorly managed and its a shame you can't admit that.
That shows a very poor understanding for your customers. They believe the lesser risk is one from fire. You made your customers feel unsafe in their own homes which is an epic fail by you.
The world we live in is one where people make knee jerk decisions when in reality a few weeks of planning and discussion would not have increased and perceived risk.
How many of your customers were liaised with on this matter and what was the percentage of for and against the removal of the locks?
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I'm not getting into arguments, I came on here to give information that people were asking about. If tenants want to make an official complaint they should go through HH complaints procedure.
HH is a small organisation, If I gave my position it would be easy to guess.
Sorry if you feel that way John but it is true.