[Margaret Pilkington]

These Bureau de Change at airports are like the motorway services.......they charge over the odds because they know you can't do anything about it..........they rely on the fact that you are in need of a service, which they provide, at an exorbitant cost.

Kate, I think you will have to put it down to being an expensive lesson.........I can't see you getting anywhere with them, as I am sure their terms would have been on the receipt(maybe in print only a microscope could see). Good luck anyway.