[MargaretR]

In the few days before I ordered BT broadband, I got a call from them saying that my phone 'free evening and weekend call' service would be upgraded to 'anytime free' at no extra charge - I agreed (who wouldn't).

A few days later when I ordered the package 'broadband and phone(ev & weekend free calls)', I asked about the anytime calls I was promised. I was told that the broadband package I had selected overrode that change - so I would be back to free ev. & weekend calls.

OK - what I hadn't had, nor asked for, wouldn't be missed.

So I have been getting letters about both changes at the same time - the effective dates are a week apart.

Today I got a letter about the new Anytime plan which I thought would apply for one week. The small print mentions a fee for cancellation of the plan.

Whoa - what is this all about! - will my change of service to 'broadband and phone' be regarded as a cancellation and incurr a cancellation fee - a bit rich that!

I phoned (free) to ask.
I was told that I am a 'special customer' so the 'Four months free broadband and (ev & weekend) phone' package I have signed up for will have the bonus of free anytime calls added as a bonus.

During the order process I paid £120 - a years phone rental - up front.

I should get no phone or internet bills for the next four months and pay only £13 a month for the eight months after that.

It seems a bit 'too good to be true' - we shall see.