[Margaret Pilkington]

I wish I had the answer for you.
All I can say is that I know how things should be done.
That can be a bind, because you have expectations....and frequently the service will not match your expectations.....and this is true even if you are paying privately.
I know of an old lady(in her 90's) she has no family in this country. She is well off and pays for her care.......and it is abysmal.
The young girls who come to deal with her personal needs do not speak english, or have only a very basic understanding.......they rush in and just do the minimum to tick the boxes on her care plan.
This lady lives in Eastbourne.......if she lived nearerI would undertake some of her care myself(well, I would if she would let me - she is an old friend of my mothers and frequently says she wishes I lived down there and would help her the way I help Ma).