Quote:
Originally Posted by katex
Would only seem fair to me; they may fall over themselves to put the matter right (or not). If people don't complain direct to a company, how can they know that their service is failing ?
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you may be right , but if you go in a shop and get bad service you dont go back.
Having slept on it, I would not change my attitude towards the company and would not approach it any differently.
If a vulnerable woman is told pay the price or get out of my taxi, I do not feel disposed to entering into dialogue with the boss of the company. To re-state the facts it was minus two degrees, sheet ice on the ground, dark, and this drivers only concern was money, no concideration for the safety of his passenger.
This man was the public face of the taxi firm, so no I dont want dialogue.