Quote:
Originally Posted by garinda
That's exactly what you should do.
Asking to speak to whoever is in charge. Either the owner, or the manager.
All firms can unknowingly employ staff who aren't doing their job properly.
You can't expect them to improve their service, if they don't know about a problem.
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You have a point, and yes I would do this to make a complaint, but I think this to my mind is bad and dangerous practice and should not be left to the firm to sort it, or sweep it under the carpet. It requires an outside authority to oversee the complaint.
I am not saying people should not use this firm, I am just saying how my neice was treated. It may be a one off, or it may be that this has happened before.
Therfore if you use this firm and are happy then please continue, but this firm is off my christmas card list, If I had one, and if I liked christmas.
I am informed that my niece at the time tried to ring and complain, but as the firm was busy, the phone was continualy engaged. I was the one who was phoned to take her home and did notice a high number off taxis on the road with not many private cars.
Thanks for the input though