Quote:
Originally Posted by davemac
You have a point, and yes I would do this to make a complaint, but I think this to my mind is bad and dangerous practice and should not be left to the firm to sort it, or sweep it under the carpet. It requires an outside authority to oversee the complaint.
I am not saying people should not use this firm, I am just saying how my neice was treated. It may be a one off, or it may be that this has happened before.
Therfore if you use this firm and are happy then please continue, but this firm is off my christmas card list, If I had one, and if I liked christmas.
I am informed that my niece at the time tried to ring and complain, but as the firm was busy, the phone was continualy engaged. I was the one who was phoned to take her home and did notice a high number off taxis on the road with not many private cars.
Thanks for the input though
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Fair enough.
We're all different.
My first call would definitely have been to complain to the person in charge, to inform them what had happened, and I would try to find out as much information as I could, before taking the matter further.
If I wasn't happy, only then would I have made the matter known publicly.
As it stands you are still in the dark.
For all you know the driver might have been carrying out accepted company policy, and the person on the switchboard was in the wrong, by giving out the wrong price.
Knowledge is power.