Quote:
Originally Posted by accyman
to be fair i dont see how they can make it right the dammage is done and even a refund wont make the ruined day any better.Somethings are expected to be done right the first time.
when it comes to faulty goods it can be put right by taking them back to the shop for a refund or replacement but when it comes to service its either good or bad service and once given can not be altered ,refunded or replaced.Some things have to be done right the first time and service is one of them.
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I think I actually said that in one of my posts. No Rigby's
cannot make right what should have been done in the first place.
But they need to know that they failed a customer, whose specific needs were not met....and this needs to be put to them in
writing.
When put in writing the company have to respond. They have to tell the complainant what they aim to do about the complaint....and what time frame this will be carried out in.
And you do not know
what they might offer.
It is not the right approach to come on a forum and make a complaint when the company
may be unaware of their failings.
Dam needs to speak to the Manager of the company and give the full details of the complaint.
Then if they do not sort it, take further action.
I was, in my own way, trying to be helpful, giving someone the benefit of my past experiences.
There can be
no resolution if the company do not know of the issues.