Ebay Help
 

HELP!!!!! i'm having constant problems trying to log onto the ebay site even though i'm a registered user.I just keep recieving page cannot be displayed. Any ideas any one?:confused:

Re: Ebay Help
 

Is it still doing it now? I have just logged in Ok but on Fridays they do the regular maintenance and is usually down for an hour or two

Re: Ebay Help
 

I had the same problem a couple of weeks ago could not log on for a few days. I sent an email to ebay but did not get a reply, every thing is fine now.

Re: Ebay Help
 

K.S.H just tried again still no joy it's been the same all week.:( :confused:

Re: Ebay Help
 

Someone needs to log on in thier own account and then

Contact ebay live from thier account on your behalf at -
http://livechat.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=Activation or http://server.iad.liveperson.net/hc/16485391/?cmd=file&file=visitorWantsToChat&site=16485391
or if she thinks her account has been hijacked go to -
http://pages.ebay.co.uk/help/confidence/problems-account-theft.html or http://livechat.ebay.com/Chat/servlet/AppMain?__lFILE=index.jsp&grp=ATO or http://pages.ebay.com/help/confidence/isgw-account-theft-reporting.

Re: Ebay Help
 

the one time i did manage to get on this week i tried ebay live & received no help as that didn't work either

Re: Ebay Help
 

did you get rid of the cookies and then restart? that may help but I think you should just bug Ebay from someone elses computer. Sorry cant help as I have a US account.

Re: Ebay Help
 

just logged on ok to ebay.com but still can't log onto the uk site, not even from their link

Re: Ebay Help
 

OK, can you give me somemore info and do a couple of tests.

What version of Windows are you using?
What Browser(Internet Explorer or Firefox). If its IE, can you download Firefox from www.mozilla.org and try that one to eliminate the browser.
What ISP are you conecting through
Dial up or broadband?
Can you open a MSDos command prompt and type 'ping www.ebay.co.uk' Do you get a response? If not what error (not found or timeout?)

Ian

Re: Ebay Help
 

HI entwisi i'm using xp with both IE and firefox connecting thro tiscali bb. Pardon my lack of knowledge but how do i open a MSDOS command prompt?

Re: Ebay Help
 

Start - Run and type cmd <RETURN>

Are there any proxy settings in IE or Firefox?(Tools, internet settings, connections for IE)

Re: Ebay Help
 

on MSDOS'ping www.ebay.co.uk' error timed out appears there are no proxy settings for IE or firefox

Re: Ebay Help
 

Try http://66.135.192.41/

This is the direct IP address of ebay.co.uk. If this works then you have a DNS problem. You can swap the DNS servers. This is in the network connection properties. Let me know if the above works and I'll walk you through changing the DNS servers.

Re: Ebay Help
 

Tried your link and it took me to the ebay us home page,from there i opened the link to the uk home page.The page came up but after trying to log in page unavailable comes up.Even without logging in none of the other pages are available.

Re: Ebay Help
 

OK, we'll try changing DNS. I need to check out the exact bits in windows as I don't use it myself and can't remember the exact descriptions used. I'll post the full details tomorrow.

Are you struggling with any other sites? it seems strange that only one site is affected. Can you post the contents of a file for me as well. It is C:\windows\system32\drivers\etc\hosts. Try and open it in Notepad or Wordpad or any other text editor. This is a file that can override DNS entries.

Cheers, Ian. PS I am normally online with MSN. IM handle is [email protected]

Re: Ebay Help
 

OPen Network Connections

Choose the connection for your broadband connection(Probably called Tiscali)

Right Click, select Properties

In the middle box of the general tab Choose Internet Protocol, and select properties

If there are any setting in here make a note of them before going any further. I would guess that bothe sections are set to Automaitcally obtain IP and DNS. Leave the IP address settings as they are( either auto or to whatever they are set to.). In the DNS settings click teh use teh following DNS servers. Add the following numbers

Preferred 158.43.240.4
Alternative 158.43.240.3


Click OK all the way out. You will need to restart the inetrnet connection to pick up the new settings..

Type ipconfig -all in a DOS window when connected you should see a listing for the Internet connection. It should list your IP the Gateway and DNS servers. Make sure they match teh settings above. If they do then give Ebay a go.

The setting above are Pipex's DNS servers. If they work you can start having a go at Tiscali as you will have proved that their servers are the cause of your problem. If it still fails then we need to delve a little deeper.

Ian

Re: Ebay Help
 

Hi entwisi,just tried logging in on pipex server same outcome i'm affraid just the home page and then page cannot found.Mind you i've had a problem this morning trying to post the file you requested on here.

Re: Ebay Help
 

If using the pipex dns you have the same problem then it is local to your PC.

I really need the contents of the hosts file for the next step. Also, what make of modem do you have(I have another thought process going on)?

Ian

Re: Ebay Help
 

I wouldn't bother calling the Tiscali technical help desk.

They're about as useful as a chocolate teapot when it comes to solving techie problems; I know - I've been there, done that.

The fact that they are in India probably doesn't help either, as they do not have the functionality to transfer you back to the UK when their script for solving problems doesn't work and you need to speak to someone 'back home'.

Re: Ebay Help
 

I think this is the file your af
#
# This file contains the Internet protocols as defined by RFC 1700
# (Assigned Numbers).
#
# Format:
#
# <protocol name> <assigned number> [aliases...] [#<comment>]

ip 0 IP # Internet protocol
icmp 1 ICMP # Internet control message protocol
ggp 3 GGP # Gateway-gateway protocol
tcp 6 TCP # Transmission control protocol
egp 8 EGP # Exterior gateway protocol
pup 12 PUP # PARC universal packet protocol
udp 17 UDP # User datagram protocol
hmp 20 HMP # Host monitoring protocol
xns-idp 22 XNS-IDP # Xerox NS IDP
rdp 27 RDP # "reliable datagram" protocol
rvd 66 RVD # MIT remote virtual disk

Re: Ebay Help
 

modem i'm using is a belkin adsl wire less router. Your a very patient man putting up with me

Re: Ebay Help
 

vorlon 24 your right tiscali customer services are useless i'm getting alot more help here

Re: Ebay Help
 

And the great thing is, you don't need to spend ages on the phone running up the phone bill!

Re: Ebay Help
 

Wireless router Eh? Where did you change the DNS settings? on your PC or in teh control panel of the router?

Basically with a router the request is sent to the router which does what is called NAT(Network Address Translation) and then sends the request out from itself. You need to swap the DNS settings on the router for them to take effect.

ian

Re: Ebay Help
 

changed the dns settings on my pc in local area network tab

Re: Ebay Help
 

Hi mate, Sorry Xmas got in the way, Did you try changing the settings on the router?