Get your own back
 

A FED-UP customer got his own back on cable firm NTL — by changing their recorded phone greeting so it told callers to “f*** off”. Taxi driver Ashley Gibbin, 26, had been on hold for an hour as he tried to order broadband.Then he discovered by chance that by pressing a couple of buttons he could alter the wording of the message.
Hundreds of shocked callers heard his recording, which said: “Hello. You’re through to NTL customer services. We don’t give a f*** about you. We’re never here. Just f*** off and leave us alone. Get a life.”
Horrified NTL bosses realised there was a problem a few hours later and axed the message.
The call was traced to Ashley’s house in Redcar, Teesside, and he was charged with an offence under the 2003 Communications Act.

Wouldn't it be great to get your back like that, any ideas who we should try it on? HBC for example.:)

Re: Get your own back
 

Do we know what buttons to press?

Re: Get your own back
 

love it !!!! would also love too know what buttons to press lol

Re: Get your own back
 

It's a shame he got charged; perhaps he should have been more subtle with his greeting

Re: Get your own back
 

He got off with it because the judge didn't think he was rude enough.

Re: Get your own back
 

Maybe another disgruntled NTL customer then!

Re: Get your own back
 

you mean there's some disgruntled NTL customers out there?? No, surely not!!!!!!! :rolleyes:

Re: Get your own back
 

>>Wouldn't it be great to get your back like that, any ideas who we should try it on? HBC for example<<

I think HBC make a really good job of showing themselves up, without anyone else's help.

Re: Get your own back
 

I have a real life customer complaint letter for NTL, but I think I have already posted it on here.

But let me know if you want to see it again (I don't know where it is either!)

Re: Get your own back
 

PLEASE, PLEASE, teach me how to do it. I want to reflect Virgin Trains customer service policy in their automated answer!

Best summed up as - "Just f*** off and die!"

Re: Get your own back
 

It's there, http://www.accringtonweb.com/forum/t...nt-letter.html now don't lose it again!

Re: Get your own back
 

Thank you Less - I knew I could 'count' on you!