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08-06-2005, 14:24
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#1 |
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Senior Member+
 
Join Date: Feb 2004
Posts: 2,252
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Get your own back
A FED-UP customer got his own back on cable firm NTL — by changing their recorded phone greeting so it told callers to “f*** off”. Taxi driver Ashley Gibbin, 26, had been on hold for an hour as he tried to order broadband.Then he discovered by chance that by pressing a couple of buttons he could alter the wording of the message.
Hundreds of shocked callers heard his recording, which said: “Hello. You’re through to NTL customer services. We don’t give a f*** about you. We’re never here. Just f*** off and leave us alone. Get a life.” Horrified NTL bosses realised there was a problem a few hours later and axed the message. The call was traced to Ashley’s house in Redcar, Teesside, and he was charged with an offence under the 2003 Communications Act. Wouldn't it be great to get your back like that, any ideas who we should try it on? HBC for example. 
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08-06-2005, 14:45
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#2 |
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God Member
 
Join Date: Jan 2004
Location: Paradise Lost
Posts: 7,220
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Re: Get your own back
Do we know what buttons to press?
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08-06-2005, 15:39
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#3 |
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Coffin Dodger.
Join Date: Feb 2005
Location: Clayton End owd farts.
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Re: Get your own back
love it !!!! would also love too know what buttons to press lol
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N.L.T.B.G.Y.D. Do not argue with an idiot, they will drag you down to their level and beat you with experience. 
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08-06-2005, 15:46
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#4 |
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Senior Member+
Join Date: Nov 2004
Location: Tunbridge Wells
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Re: Get your own back
It's a shame he got charged; perhaps he should have been more subtle with his greeting
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"The Hour of Scampering is usually around teatime, according to the Vorlon/Human Translation Dictionary." |
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08-06-2005, 16:03
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#5 |
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Member
Join Date: Mar 2005
Location: Church
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Re: Get your own back
He got off with it because the judge didn't think he was rude enough.
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08-06-2005, 16:36
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#6 |
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Senior Member+
Join Date: Nov 2004
Location: Tunbridge Wells
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Re: Get your own back
Maybe another disgruntled NTL customer then!
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"The Hour of Scampering is usually around teatime, according to the Vorlon/Human Translation Dictionary." |
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08-06-2005, 16:38
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#7 |
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God Member
Join Date: Mar 2005
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Re: Get your own back
you mean there's some disgruntled NTL customers out there?? No, surely not!!!!!!!
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 I know this may come as a shock but believe it or not all views I may air on here are my own work!!!!! 
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08-06-2005, 17:38
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#8 |
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God Member
Join Date: May 2004
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Re: Get your own back
>>Wouldn't it be great to get your back like that, any ideas who we should try it on? HBC for example<<
I think HBC make a really good job of showing themselves up, without anyone else's help.
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Enough is ENOUGH Get Britain out of Europe |
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08-06-2005, 17:59
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#9 |
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Senior Member+
Join Date: Nov 2004
Location: Tunbridge Wells
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Re: Get your own back
I have a real life customer complaint letter for NTL, but I think I have already posted it on here.
But let me know if you want to see it again (I don't know where it is either!)
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"The Hour of Scampering is usually around teatime, according to the Vorlon/Human Translation Dictionary." |
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09-06-2005, 12:36
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#10 |
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Resting in peace
Join Date: Aug 2004
Location: London/Oswaldtwistle
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Re: Get your own back
PLEASE, PLEASE, teach me how to do it. I want to reflect Virgin Trains customer service policy in their automated answer!
Best summed up as - "Just f*** off and die!" |
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09-06-2005, 12:44
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#11 | |
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Grand Wizard Of The Inner Clique
Join Date: Jan 2004
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Re: Get your own back
Quote:
It's there, http://www.accringtonweb.com/forum/t...nt-letter.html now don't lose it again!  Ntl Customer Service Manager
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“I am a Bear of Very Little Brain, and long words bother me.”  Quotes & quoting |
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09-06-2005, 12:54
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#12 |
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Senior Member+
Join Date: Nov 2004
Location: Tunbridge Wells
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Re: Get your own back
Thank you Less - I knew I could 'count' on you!
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"The Hour of Scampering is usually around teatime, according to the Vorlon/Human Translation Dictionary." |
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