I Don't Like Complaining.
 

Re: I Don't Like Complaining.
 

errrr well if it's expected for cans to explode in warm weather as the manager seemed to think then surely they should include a warning on the labeling. As they don't I presume the manufacturers therefore don't expect them to explode!!!!!

Keep at it busman :)

Re: I Don't Like Complaining.
 

You are right to complain.

If their goods can't be carried in transit in a car boot safely, without a warning printed on the can, threaten them with court action. Would this also happen inside the car? A child could be injured or an accident could happen if it distracted the driver when it exploded.

Stick to your guns. Try Customer Service at Tesco H.Q. Persistance usally pays off with these people in most cases.

If all else fails do what I do...lie.

Saying your cousin is a researcher for BBC's Watchdog programme usually helps me.:)

Re: I Don't Like Complaining.
 

I don’t see why they should explode because of the heat in the boot or the case. I carry items under pressure quite often and have never known it to happen. Even so Busman I would expect to be compensated for that kind of loss if they couldn’t prove liability. And like Harwood says, if there is a risk of explosion it should be written on the Can. I can remember warnings many years ago on old pop bottles and jars stating “Do not shake or expose to heat” but other than that. Go back and tackle the ******.

Re: I Don't Like Complaining.
 

This is interesting. The cans of coke, should be fit for the purpose, and I'd imagine that would also include the can itself. You'd reasonably expect the can to contain the drink in normal circumstances, and not leak. As the store has a carpark for shoppers to use, and people put shoppin in the boot of thier car, it would be reasonable to expect the cans not to explode. If the cans were left in high heat all day, or you'd been driving over rough ground and not a road, then maybe they'd have an excuse, but if not, then they're not fit for the purpose.

Re: I Don't Like Complaining.
 

Just had a look at a Can of Diet Coke, all it says is “Store in a cool dry place”. It doesn’t say anything about the risk of explosion. I don’t see that Tesco’s own brand should be any different.

Re: I Don't Like Complaining.
 

Re: I Don't Like Complaining.
 

so i assume they dont deliver cans of pop in summer ?

a whole artic waggon full of cans ready to explode dosnt sound realistic

the manager is full of crap , practice complaining and do it infront of as many people as you can ( excuse the pun )

Re: I Don't Like Complaining.
 

has anyone on here ever known a can to explode or split? cos I never have. I've known a plastic 2ltre bottle to explode, never a can.

Re: I Don't Like Complaining.
 

yes and it will make a right mess of your microwave :D

Re: I Don't Like Complaining.
 

Re: I Don't Like Complaining.
 

I have found that there "own brands" The metal the cans are made of is a lot thinner than the proper stuff too.

Re: I Don't Like Complaining.
 

I work on customer service and what the manager of tesco said to you certainly was not good customer service now was it he did in no way try to help you! if i was you i would have took his name too and put forward a complaint against him.

I will suggest you do as the others have advised and go back and make that complaint it will be confidence boosting to yourself dont back down and dont get aggressive as that never works and you will be asked to leave. But you have a fair point and this should be delt with try with your local store again if you still have no help then take his name and go back to head office.

Good Luck!!

Re: I Don't Like Complaining.
 

That sounds good to me as well. Make an appointment to see the store manager, no one else but the store Manager will do, as well as complaining about the cans themselves you should complain about the way the duty manager treated you. Don't forget to mention you have already had a reply from Tesco Customer Services and they said return to local store. If they are being funny try informing them you will write again to Customer Services complaining about the Manager and Duty Manager. Take a notepad with you and when you first start talking with the manager make sure he/she can see you are making a note of his/her name. It might be worth making notes about what happened, what the Duty Manager said and what Customer Services said before you go again, it's easy to forget what you wanted to say when you start talking. If things are not going your way tell them you will sell your pictures and story to the Sun for the cost of your new maps and briefcase.

Re: I Don't Like Complaining.
 

Mr Busman chuck, if you have no joy, don't get mad ..... just get even. ;)

Tell this 'nice' man that it's the ring pull that's the problem. Offer him a can of the cola to test the durability of the ring pull for himself ........ one which, of course, you have vigourously shook out of his visibily. ;) Now understandably, he's going to be a tad upset at his drenching so offer him words of comfort, such as, "whoopsie daisy, that one was fizzy wasn't it!" Also please remember to be a gentleman, carry a clean hankerchief in your pocket so no one embarrasses him further by pointing out he has cola dripping from his chin. :D

Re: I Don't Like Complaining.
 

Whenever I complain I always make sure I know exactly what I want out of it. For instance, if I write a letter I end it with

"I expect £90 compensation for the damaged map and briefcase and an apology. Please respond within seven days."

Re: I Don't Like Complaining.
 

Re: I Don't Like Complaining.
 

jeez busman, that would need a lot of pressure to do that. If you don't get any joy, you really should go trading standards. That looks like a faulty can or something wrong with the drink. did it taste ok?

I thought you said it hadn't exploded. Your wrong, the pressure to push that up, and then open that seems and push that lid that far up would need an enormous amount of pressure. More than shaking a can up. By the way you were saying it had just pushed a gap where the ring pull is and leaked out slowly. What if the whole lid had come off?

Re: I Don't Like Complaining.
 

If it was a small independant store I would leave it, but Tesco can afford to replace the cans and the maps, and it's their own brand of can which have done it, so everything should be replaced. It sometimes seems hard to complain, but in the end, theres nothing the person can say even if you visit the store again, because he'd likely lose his job :p

Complain away!

Re: I Don't Like Complaining.
 

tesco i believe made a massive profit last year, and looking at those cans its not surprising. i agree if you dont get anywhere with tesco i would be intouch with trading standards but i wouldnt sit on it much longer .. ive had dealings with trading standerd people and they dont mess about .

Re: I Don't Like Complaining.
 

If memory serves me well cans containing fizzy drinks are constructed so that they remain intact if left in direct sunlight for several hours. So your cans were not fit for purpose. I mean how hot can it get in the boot of a car. 50 C max I should imagine.

My guess is that either the cans were made of thinner metal or were over-gassed and the combination of movement and heat caused the explosion. But as many people have pointed out when you buy a can to take home it will suffer movement and heat so the real culprit would be one or both of the two former suggestions. Thus Tesco has an obligation to accept liability and compensate you fully.

But there is an art to complaining.

Before you complain get the facts firmly committed to memory and if there are any documents or physical evidence have it to hand but do not let the other side take possession of any documents. Give them a copy. If you have to hand over an item, like your cans, get a signed receipt that describes EXACTLY what it is you are handing over. Your photos are OK as far as it goes but you need them to be signed by the recipient of the cans.

NEVER LOSE YOUR TEMPER. Always remain cold, calm and collected. Do not ask questions. Things like, “What do you expect me to do now?” It only invites answers that tend to get you off topic. Keep rigidly to the provable facts and don’t allow yourself to be dragged off topic. Do not threaten with comments like, “I’ll go to Trading Standards” although you might like to drop a hint like “I will exercise my remaining options.” It leaves them guessing what you will do next. A good general never tells the enemy what he is going to do next. He allows it to come as a surprise that could panic the enemy into conceding. If the person who you are complaining to does not or cannot resolve the issue to your satisfaction your reaction should be, “Get the person who has the authority to resolve this issue”. No senior manager would leave his post without leaving someone with full authority to act in his absence so they can’t put you off by saying that the senior manager is away.

If you still get no satisfaction locally write to the CEO of the company and furnish details of your complaint. It isn’t very likely that the CEO will actually read your letter but one of his minions will, which is just almost as good. If you can find out the names of the board of directors send them a copy. You never know they may be plotting to get rid of the CEO.

Add to your letter something like this:
“Is this how you expect your management to treat your customers who are the lifeblood of your business?”

5 years ago I found myself in need of a new washer/dryer so I went to Curry’s as they were having a sale. Also any washer more than £300 would be delivered free. I chose an Indesit for £310 and that’s when things started to go wrong.

They would not guarantee a delivery time other than sometime on xxxxxxx. No matter how I tried I could not pin them down to a morning or afternoon. In the end they said that I should ring the warehouse in Leeds. After much discussion I got them to ring Leeds from in store and hand the phone over to me. During the ensuing discussion when they still insisted that they couldn’t specify a time of the day they let it slip that they had a vacant spot on a particular afternoon. I got my delivery for that particular afternoon.

But it didn’t end there. The washer arrived early evening. After reading the manual, I unpacked it and fitted it into place. In went some washing, the dials were set and I went off to watch TV. After a couple of hours or so I opened the door to find the washing cold and wet. The drying heater was obviously duff.

Next day I rang Currys but then you could only get to their main office and not the store. They would pass on a message. Instead I went back to Currys got hold of a manager and told him that the washing machine was duff.
“We will send round an engineer to repair it.”
“No you won’t” I replied, “I don’t buy faulty goods. You will send someone round to take it away and replace it with a good one.”
“We can’t do that sir. We don’t have that model in stock. You bought the last one.”
“When will you have some more in stock?”
“We don’t know.”
“OK! I will accept a full refund. Here’s my credit card.”
“We have to inspect the faulty machine to verify that it is faulty before we can offer a replacement.”
“I don’t want a replacement I want a full refund.”
“We have to inspect the faulty machine to verify that it is faulty before we can offer a refund.”
When can it be collected?”
“Next Thursday.”
“Morning or afternoon?”
“We cannot say. It will be some time on Thursday.”
Intense feeling of de ja vous. After much discussion where I might add that though I was boiling inside I was as cool as a cucumber on the outside we arrived at a morning collection.
Come the morning of collection a guy declared, “I’ve come to mend your washer”
“Oh no you haven’t. You’ve come to verify that it is duff.”
Much discussion and a lengthy phone call to his boss and he left a document declaring that he had inspected the machine and the drying heater was faulty and took the machine away.
Next day back to Currys clutching the chit. The manager that I spoke with the previous day looked me straight in the eye and walked past me. Rather fast I thought. So I collared another floor manager and explained the situation to her. She must have been privy to what had gone on before because she took one look at my stern face, asked for my credit card and made the refund.

I should just add that before leaving for Currys this final time I have made myself a tabard out of an old sheet with CURRYS HAVE ROBBED ME in large black letters on the back and something similar on the front. The idea being that if I got any more delaying tactics from them I would put the tabard on and wander around the store until something happened.

Shame they paid up so easily in the end. I was really in the mood for a major confrontation.

The moral of the story – stick to your guns come hell or high water.

Re: I Don't Like Complaining.
 

Once you say your not satisfied with the Quality jambutty, they have to by law give you a refund wether they say it's faulty or not. Thats part of your statutory rights.
Wish there were more like you Jam butty, then perhaps I wouldn't find that 99.9% of the stuff I buy is faulty.

Re: I Don't Like Complaining.
 

I dont mean to sound rude Madhatter but i think you are slighlty mislead on that one you cant return everything by law just because you say you are not happy with the quality it all depends on the item, say for instance you bought a swimming pool and on the box it describes the pool perfectly, you take the pool home and you play in it and then you think well actually i thought it was going to be better quality than what it is then you go to return it saying that the quality was not as expected do you think you will get a refund?

I doubt it not on those terms but if the pool was unused in original packaging with your receipt as proof of purchase then you might stand a chance as the pool was not used and it is in saleable condition in most cases there is no refund policy for items which are not fauly only a faulty returns policy, in most cases it would be at the stores discretion if you wanted a refund after 28 days and you had you receipt.

If you are wanting to return items to a shop you should always keep your receipt no matter how small your item or how cheap, your receipt is your proof of purchase how easy would it be for a shopliffter to come into store and steal goods and then at a later date try to return the item? or to buy an item from say ebay at half price and then go and try to take it back to the shop for a full credit refund?

If Jambutty wanted a refund in my shop i would now certainly know it was him as in my 5 years on customer service i have never had anyone come into the shop with a list of things to say and if anyone stood their ground by refusing what was being offered then lets just say site security would be called to remove the offending person out of the shop as for parading around the shop with a tabbard stating they had been the victim of crime well that would be funny!

Re: I Don't Like Complaining.
 

You are entitled to a refund if the item that you buy is not of merchantable quality Madhatter or fit for purpose if you like and that is in spite of what some shops display about refunds and returned goods. Those notices have no authority in law and are put in place to try and dissuade a customer from demanding a refund. The various guarantees offered by the manufacturer do not even come into the equation. In fact when you take out one of those repair insurance things that are pushed in your face, if you do take one out you effectively sign away your right to a refund.

You cannot demand a refund if you consider the item to be of poor quality, there has to be something wrong with it or you can establish that it is not factory new. Your opinion of poor quality is just that, your opinion and to make that one stick you have to get an expert in that field to testify on your behalf.

You do not have to produce a receipt to make your claim. There are other ways to prove that the bought item came from a particular store and you paid for it. However a receipt does establish without question where you bought the item.

In spite of what some stores state, you do not have to return the packaging but you do have to return any extras, like manuals, leads, pipes etc. However if you do have the box the item came in and all its insides the store will be more inclined to give a refund more readily and you won’t have to argue your case over a protracted period of time.

You can return an item and demand a full refund without reason providing that the packaging has not been opened, you can establish without a doubt that you bought the item in that shop and it is within the time specified – usually 7 days. This applies particularly to CD’s, DVD’s and software. Once the seal has been broken you can only claim a REPLACEMENT if the contents are duff. This is to prevent copying.

There is no time limit on when you can return the goods. But that will depend on the item and its record of reliability. Today you can buy a TV or radio and the like and expect them to last for several years before being in need of a repair. If it develops a fault after two years you can still claim a full refund. Whether you get it or not is up to the store as they will argue that it will be repaired. You have to argue back or accept a repair. If you buy the latest gizmo that does not have a reliability record, like TV’s in times gone by, your refund time is limited to the duration of the manufacturer’s guarantee. In the old days, valves and the tube were not guaranteed because it was an established fact that they deteriorate over an unspecified period of time. Even today you have no refund rights on light bulbs except for the new low energy long lasting types, which carry a guarantee of life.

A store can insist on having an engineer inspect the item to establish that the fault you describe is a reality. This could mean the item being returned to the manufacturer but not at your expense. Your claim is against the seller and no one else so if the shop wants verification of faulty goods it is up to the shop to bear the cost, not you or accept your word.

However the Sale of Goods Act does not apply to motor vehicles but can apply to second hand goods. That will depend on what the terms of sale are. An item sold ‘as new’ or ‘nearly new’ takes on the mantle of being fit for purpose over a period of time applicable to the new item.

I never said that I had a list of things to say MUMMIBOO. What I did say was that I had the facts firmly in my head and any documents necessary to hand. Please read what was written and not put your own spin on what you think your read.

You may well have 5 years experience of customer service but I have very nearly 52 years experience as an adult customer. I’ve been round the ‘buying goods’ block many times and encountered shop keepers with varying attitudes to returned goods. If a customer is entitled to a refund by law and the shop refuses and offers a repair or a replacement then I will stand my ground in any shop come what may. They can send for all the security they like but it wouldn’t put me off and woe betide anyone who laid a finger on me. Adding assault to refusing to comply with the law would make an interesting case and the shop would lose.

Your attitude to customer complaints MUMMIBOO is typical of many stores and they get away with it because most customers are wimps and will complain to their spouse/neighbours but melt when confronted with a store manager.

But answer me one thing. If perchance someone returned faulty goods to your store and forced you to make a refund, what happens to the defective item? I KNOW what should happen! I also KNOW what does happen and it is not the same thing. Many years ago when Comet had a small shop on Darwen Street in Blackburn with the main warehouse in Wigan I was the hi fi salesman. We had customers bring back equipment that had failed and they got a refund or a replacement. The defective item went upstairs to be repaired by the resident engineer and put back in its box ready to be sold to the next mug. Sorry I mean customer.

My son recently managed to persuade me to get a mobile phone so that on the few occasions that I am away from my flat I could call for help should I ever need it. To placate his concern I bought one from Play.com in Jersey and within a few days it arrived. The box was torn and the seal was broken. The Simm card had been removed from its plastic holder and put back in an attempt to make it look like it had never been removed. The battery was not in the slot designed for it in the packaging and the mobile phone’s cover was separated from the phone and stowed loose in the box. On inspection there were tiny scratches on the battery contacts indicating that it had been put in place at some time. There were similar scratches on the Simm card. Obviously the phone had been despatched to someone at some time and had been returned for some reason so when I ordered it they just sent it on to me. This happens far more often than people realise.

The phone went back as quickly as it came and within 5 days my credit card was reimbursed and so was the postage that it cost me to return it plus a verbal apology over the phone when I first breached the complaint.

Several years ago I bought a TV from Comet (my favourite electrical retailer) but when I got it home it turned out that when reading Ceefax or Teletext many of the letters were not being displayed. I knew that a weak signal could be the cause but by borrowing my daughter’s TV I established that weak signal was not the cause. My TV in her house still had missing letters. The manageress at Comet tried to argue against making a refund but as I knew that they had in house engineers I insisted that one of them came out, plugged the TV in and saw for himself that my complaint was justified. When the manageress saw the defect with her own eyes she had no option but to make a refund – although it was with bad grace.

The other side of the Comet coin is that when my old fridge freezer died a couple of years back, Comet bent over backwards to deliver the one that I bought to replace my dead one so that I could get my frozen goods back into a freezer before they melted. They even knocked me something off the price because it was the only model that they had and it had been on display and they didn’t make a delivery charge either. Two of their staff volunteered to make the delivery in their own transit van and the manager gave them time off in the late morning to do so. I had to insist that they accept a tenner each for their trouble.

Now that is customer service.

Re: I Don't Like Complaining.
 

If something is faulty, and you are not satisfied with the quality all you have to do is say you are not happy with the quality and you are entitled to your money back, they can not make you have a repair or another replacement new item. You don't have to prove that it's faulty, thats the shops responsibility to prove it isn't.

As for the reciept. you don't need a reciept, all you need to do is prove that that item came from that store. for example if I buy something from argos, and its in an argos box, then that is sufficent proof. You do need proof of the purchase price if its different to what it is now though. If you bought it at full price and return it without a reciept, the shop will give you the current sale price.
If I was going to steal one, I'd buy one, the go back in to the store pick one up and ask for a refund on my reciept.

The 16 day refund gaurantee is misused by argos as an excuse to not give you your money back for faulty items after 16 days. Don't be conned into believing it. Thats a refund gaurantee for non faulty items in new condition with reciept for money or without for current price in vouchers.
If it's faulty it doesn't apply.
If for example you buy a clock with automatic month change and after a month the month hasn't changed, that would be over 16 days, but your still entitled to your money back, because it's a reasonable amount of time for the fault in question.

Thats repeated some of what you've said Jambutty, but never mind.

I too think shops have a fob you off attitude, they lie, are argumentative to cause a situation where security can be called, obstructive, and will find any excuse so as to not give you what you desserve.
It took us over a year to get a new matress out of alders, The bed cost 700, which was half price ten years ago, just before a year was up, the stitching on the matress quilting started to come undone. By the time we'd finished arguing that the company warranty being 6 months out of date didn't mean we should accept a substandard that would reasonably last for years not months, and got it replaced, we'd had the bed three yr's.

This pc i'm on from cpc is another nightmare. They're supposed to be factory reconditioned. In actual fact, windows is just reset. I've had, 1, 2, and 3 computers 1 and 2 returned, 3 was supposed to be repaired, but got lost, I ordered another and got one back I'd had before. I know, I know where the scratches were on the case. I've still got it, broken, I'm not sure waht to do now.

Re: I Don't Like Complaining.
 

Bought a mower Tuesday, 'cause decided that as grass up to waist, got to do something about it. Have a mower somewhere, think in next door's shed, but they away; did have gardner, but think he has sacked me due to misunderstanding :rolleyes: (if anyone here requires a gardening job, please pm me).

Back to the point, bought one at Homebase. Oh yes, have to put the bloody thing together !! Having a logical mind, did understand, but the grass box ... Oh, deary me, engaging plastic with a '>> ' (read the De Vinci Code to understand this) fastener proved extremely difficult.

Spent a frustrating hour trying to get these together, finished up talking to the ducks which flew next to me in sympathy nodding their heads in tuts. Had had a little wine so by 10 o'clock gave up this enterprise.

Took into work yesterday and not even the strong hand males could do this, and believe me they tried, macho thing.

Ok, nowt for it, but to bravely stride into Homebase customer services to see what they could do. Sent for Mr. Mahmood .. handsome young man who struggled, but eventually managed with a screwdriver. However, realised the molding was not good and exchanged without a word of adversity and a smile.

Not all the same are they Busman ?

Re: I Don't Like Complaining.
 

I bet Mummiboo has a lot more success at returning faulty goods than Jambutty. Charm goes a hell of a lot further than spouting off your rights, trust me I've seen it from both sides.

Hatter, like Jambutty said it's about the merchantable quality of the goods sold, not if you satisfied with the quality of what you have bought once you've returned home.

This thread seems to be concentrating on electronic and white goods but this thread was started about a faulty can of Coke. The same principles apply about merchantable quality if you are purchasing a cabbage or a Cadillac.

Re: I Don't Like Complaining.
 

You'll find your wrong. something sold must be of merchantable quality. thats got nothing to do with you not being satisfied with the quality, and therefore having the right to refuse a repair or replacement for something that is faulty or not of merchantable quality.
Read up on it. your rights to refuse a repair or replacement.

ummiboo would end up getting fobbed off with a repair. which usually means yours gets put on the end of the repair waiting list, and you get someone elses thats been repaired and could have been used for 11 months.

The pc above had already been out before I got it, then i used it for 2 months, then I returned it and waited 6 weeks and got the same pc back as a new refurbished one, that is one that is sold as a new one sent out to one customer, then returned for repair of that one fault. I got it back, I've struggled to use it for 2 months, if i send it back no doubt It will get sent out again. SO how many times has it been out before I got it. 5? 10? 20? 30?

Isn't this thread about consumers rights and the way we get conned, untill such time as busman gets an answer.

Re: I Don't Like Complaining.
 

I do know what I'm on about thank you. I was the Creative Director for a famous fashion store for seventeen years, so I know all about retail law.


You said-[quote]
'Once you say your not satisfied with the Quality jambutty, they have to by law give you a refund wether they say it's faulty or not. Thats part of your statutory rights.'



You are wrong there. It's not your satisfaction with the quality it's about the merchantable quality as Jambutty said, which is totally different.

For instance if you buy a scarf and it says handwash and thats what you do and it falls to bits, you are entitled to a full refund. If you get the scarf home and think the quality of this cashmere scarf isn't as soft as I was expecting you haven't got a leg to stand on.

Moral is buyer beware but know your rights.

Re: I Don't Like Complaining.
 

read up on it.
You are not automatically entitled to a refund just because the item you got isn't of merchantable quality, they can offer a repair or exchange. Once you say your not satisfied with the quality of the product in general you are entitled to your money back.

Re: I Don't Like Complaining.
 

Trust me you are wrong.:)

If you buy a cream bun and after taking a bite ask for your money back because you are 'not satisfied with the quality'?

Dream on and jolly good luck.:D

Re: I Don't Like Complaining.
 

erm sorry but I bought a pack of cobbles yesterday, and went back to sommerfield today to say I wasn't satisfied with the quality and they said bring them back with the reciept and we'll refund you. I'm not satisfied, they taste doughy to me as if under cooked.

Re: I Don't Like Complaining.
 

If they were undercooked they weren't of merchantable quality. Touche!

As Jambutty again said some companies do give no question refunds like Marks & Spencer, that is their perogative, but it doesn't affect your other consumer rights.


(In Lancashire we would have looked at you strangely anyway and asked you why you'd been eatting cobbles!):D

Re: I Don't Like Complaining.
 

http://www.consumerdirect.gov.uk/you...s/fs_c04.shtml

Consumer Direct Government site. Explaining consumer right's, plus tips on how to make an effective complaint if goods aren't of merchantable quality.

Re: I Don't Like Complaining.
 

You would lose your bet garnida. Like you I have seen it from both sides of the counter, although my shop-side experience is from some 30 years back and things are different today.

I am always pleasant when returning a faulty item and I never spout off my rights. That only invites a discussion of the shop’s interpretation of the Sale of Goods Act and takes my complaint off topic, as it were.

I explain the reason why I have brought an item back and state what I would like done about it. After that it depends on the response that I get.

In most cases I get full satisfaction although there is always the odd one who tries to drive a coach and horses through the Sale of Goods Act. I’ve even had one shop state that they couldn’t make a refund because they didn’t have enough cash in the till. Any refund has to be made in the same manner as the payment for the goods. In other words if you pay by Credit Card the refund is made to the Credit Card, although if both sides agree a refund can be made by other means.

Sorry Madhatter but you cannot complain about the quality of a bought item AFTER you have bought it, unless the poor quality was the cause of the item developing a defect.

Perishable goods like food and drink can be refunded or exchanged if the quality is not to an acceptable standard (tastes bad or hasn’t been cooked properly etc) but it still comes under the merchantable quality umbrella.

Caveat Emptor! Let buyer beware!

Re: I Don't Like Complaining.
 

Your snidey comments about Mummibo's post, just because she works in customer service was uncalled for. You let your pre-judgement of her cloud your view of her very valid comments.

Tut-tut.

Never lost.:)

Re: I Don't Like Complaining.
 

Re: I Don't Like Complaining.
 

Oh jambutty you never fail to amuse me and have accomplished this task again,

How can i match up to your 52 years buying power?

You say you have been around the 'buying goods' block a few times i certainly dont dispute that.

You make me smile jambutty what do you think site security will do to you? (take you out back and give you a good kicking) i think not.

You refer to my attitude to customer complaints is typical of many stores and they get away with it because most customers are whimps (would this be the catagory that busman would fall into in your view) and will complain to their spouse/neighbours but melt when confronted with a store manager!

Would this not tell you something jambutty! does this not tell you that you are not always right and that these whimps (your words) actually see the store managers perspective?

You want me to answer if someone returned faulty goods to my store and forced me to make a refund, what happeneds to the defective item? Well firstly i am Never forced into giving a refund customers are either entitled or they are not! i dont know where you think i work but we most certainly do not have a group of elves who work upstairs fixing all the faulty goods!! they are riffed and returned to the manufacturers as we do not make the items we only sell them.

My job is to provide good customer service to all the customers that means helping them to the best of my means and also on occasions going beyond the call of duty and going that little bit further to help the customer 'treat others as you wish to be treated'.

I work for a multi-million pound company who didnt get where they are today through giving the customers a rough ride.

Do you really think that other customers would walk out of the shop because you have made yourself a tabbard that states " CURRYS HAVE ROBBED ME" i think it would attract more customers to see the spectacle you would be making of yourself for a gentleman of your age that would seem rather childish dont you think.

Madhatter you dont know me and have never spoken to me how can you say i would be fobbed off with a repair? all i can say to you is i am rather more intelligent than you give me credit !


The link that Garinda has kindly provided should help you to get the knowledge you need. :)

Re: I Don't Like Complaining.
 

Happy to be of amusing service MUMMIBOO.

The point of the tabard was as an absolute last resort and it never came to that. Had it done so it would have been about publicity of my complaint, namely that Currys were not obeying the law relating to the Sale of Goods Act. Not only not obeying but pointedly refusing to do so.

I have no idea what the effect would have been other than the shop security or police being called and I was prepared for that and anything that would follow. As for the customers most of them would have been embarrassed by the situation and would distance themselves to some other part of the store. I doubt very much if it would have affected their shopping habits. In any case I wasn’t looking to damage their trade just to get the refund that I was entitled to claim under the SoGA terms. Sometimes you have to go to extreme lengths to get your rights. But it is not being childish – just determined. But if you think it was childish who am I to argue with you.

I wouldn’t dare to presume what category busman falls into or even if he falls into any category. I don’t know the person other than by reading his contributions to this forum and that is not enough to form an opinion by on this issue.

It isn’t about the store manager’s perspective but about the LAW relating to the Sale of Goods Act but the actual law itself. However different people interpret the law in their own way to enhance their own case and store managers are no different. Even customers come in with a pack of half truths and even outright lies in an attempt to get a refund, replacement or repair without cost to themselves.

One thing that I do know is that most people, particularly older ones, will accept what the returns person states without question because of the authoritative position s/he represents and they are not thoroughly familiar with the SoGA. What I call wimps. Some stores, particularly electrical goods stores display a sign that states something to the effect of “no refunds after 28 days”. That is a load of baloney and has no legal standing whatsoever, yet they still try to enforce it and because it is an official looking notice customers accept it without question.

I have no idea where you work but from all accounts you do your job as I envisage it should be done which is fine but another person in another store may not be so conscientious. Indeed previous dealings with Currys over many years were satisfactory but then it was a different store with different staff.

It is a moot point if a defective item is returned to the manufacturer and repaired can be sent out again as new. I take the view that it would depend on the repair and how old it is. If it is replacing the defective part with a factory new one then it can be classed as new but if the defective part was repaired then it makes it second hand and to sell it as new is fraud. Sorry that is getting off topic a bit.

The point of all this is that both the seller and buyer have rights and not only should we buyers become familiar with our rights we should also become familiar with the seller’s rights.

Re: I Don't Like Complaining.
 

It is only my opinion that they were undercooked.
They are hovis cobbles, the same omes that your suppermarket sells, we have batches here, unique to this small area.
And your still wrong. both of you, you claim you know what your talking about preaching to mumibo but you don't.

Re: I Don't Like Complaining.
 

The law says that goods must be:

Of satisfactory quality - goods must meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price and all other relevant circumstances. The quality of goods includes their appearance and finish, their safety and their durability. Goods must be free from defects, even minor ones, except where these defects have been brought to your attention by the seller (perhaps the goods are being sold as 'shop-soiled').

whether they say it's faulty or not if you take something back because your not satisfied with the quality, your entitled to your money back.
If you take something back that is faulty, they usually try to fob you off with a repair, or replacement, they argue thats all your entitled to. You have the rights to say no, your not satisfied with the quality and want your money back. Once you've said that they have no right trying to fob you off with a repair or replacement. I've been through all this with a video dewoo video recorder and argos, it kept setting the date to 2007 when it was 1999 or osmething like that, argos sent it off, the repair company said there was nothing wrong with it, it came back the same. Dawoo said it was a known fault but it was the bbc sending out the wrong signals via the rugby clock. The bbc said it was dawoo building crap video's. I got my money back and bought a bush. A bush in the hand is

Currys are awkward though, I wouldn't buy from them, they have a terrible reputation for not giving refunds or sorting problems. We had a large microwave grill bought us as a present. It turned out to be jinxed. If I knew the problems it would cause us it would have gone in the skip in it's box.
The keypad kept comong loose, a gap between the membrane and the hard back panel, so you had to press a touch sensitive button in about 6 mm before it would work, the buttons were in effect floating in mid air, curry sent someone out several times to fix it but it returned. in the end they refused to repair it again, refused to swap or refund, and refused the problem existed even though they'd repaired it. Sharp refused to admit it was faulty, and we'd have to pay for an independant tester to prove it.
I still think all this was because we hadn't bought it. If i had the reciept and had took it back to the original shop I'd have probably got it sorted by showing them the problem.
In the end it got pinched, then sold then the thief commited suicide, so god help whoevers got it now :(

Re: I Don't Like Complaining.
 

Do you spell my name wrong everytime on purpose Mr Madhatter?

Re: I Don't Like Complaining.
 

Calling a person by the wrong name or misspelling it is a puerile way of trying to establish an air of superiority over that person MUMMIBOO or downright laziness.

Either way it is at the very least discourteous or just plain rude.

The answer is not to respond to anyone who does not take the time and trouble to type your username as it is.

That’s what I intend to do in the future.

Some people will argue that they are just being friendly but that doesn’t wash with me. My parents gave me my real name and I chose my user name so people should use them and them only.

Apologies to busman747 fro the drift off topic?

Re: I Don't Like Complaining.
 

Your right I'm just too lazy, I certainly don't see how misspelling anything can establish anything at all, other than I either don't know how to spell something, or I'm very tired through going to work, or I'm using bad equipment.
Accusing someone of being discourteous or just plain rude for any of the above is just plain discourteous and rude.

It could be said that mr Madhatter is not my name. Perhaps I should ignore everyone that call me Joe at the meet, Joe isn't the name my parents gave me it's a shortened version of it. I think I'd be very petty if I did though.

We'll test this new ruling by saying what our point of view is, then misspelling your name on purpose and see if you bother replying to tell us that we're wrong.

Re: I Don't Like Complaining.
 

Calling a person by the wrong name has long been a tactic by some people to try and show that the person they are addressing is insignificant. Wrong name does not include shortened versions or recognised nick names. In real life I respond to James, Jim, Jimmy, Mr Buckley, James Buckley or Mr James Buckley or just plain Buckley. I do not respond to anything else. How could I? I wouldn’t know that I was being addressed if any other name was used.

Likewise on the forum my user name is jambutty, not jambuttie or jam or butty or JB. It is simply a mater of courtesy and if the courtesy is not forthcoming then it is plainly rude or lazy. The Antonym of courtesy is ‘bad manners’ and a person with bad manners is deemed to be rude.

I only know you as Madhatter on this forum and to call you by anything else is a discourtesy on my part. What they call you at work has no relevance.

Once again apologies to busman747 for drifting off topic but Madhatter strikes me as being the argumentative sort that will argue the toss come what may.

Re: I Don't Like Complaining.
 

Me? I'm not arguing, you mentioned this in post 43, your the one making accusations of me being rude, lazy, discourteous.

Thought it was done by lazy people too, or have we dropped that bit now? mummiboo is not insignificant, I said she's wrong, I also said I was lazy an tired when I wrote it.

You say shortened names are acceptable but then say jam or butty, or JB isn't acceptable. You keep contradicting yourself, you also did with tinks in the intermitent sentence thread, she even listed it and proved her point.

JB, TB, JN, MH, are sorts of acceptable abbreviations that you'd see at a meeting, I'm used to that and it doesn't bother me, thats neither lazy, discourteous or rude
Second paragraph lazy creeps back in, are you suggesting all people that are lazy are rude and argumentative or argumentative people are rude and lazy even. It could be said that your argumentative by going in to a shop with a placard made up.

I also haven't mentioned work as yet but as you have, I got called shakespeare at work.

Once again I apologogise busman for answering jambutty but he's so argumentative and can't make his mind up.

Re: I Don't Like Complaining.
 

OK! Madhatter pick some holes in this. I just know that you will find some even if you have to contrive them.

You have obviously failed to see the significance of the difference between real names used in the real world and those user names used on the Internet.

Jim and Jimmy is a recognised and accepted variation on James. The same as Joe, is for Joseph or Mike for Michael or Betty for Elizabeth. These variations are time established for millennia.

There is no ‘time established’ variation for Internet user names unless one happens to be a real world name.

You are splitting hairs to try and justify your point.

Whether you are used to having yourself addressed in a variety of ways is not the point. It is not about you but about other people and their names. Oh! I get it! Just because you don’t care how people address you the rest of us shouldn’t object either.

The only thing that I am suggesting is that it is discourteous to address a person by anything else except their name. A discourteous person is also seen as being rude. Is that too simple for you to understand?

What have the contents of previous posts got to do with this issue? Absolutely nothing except you appear to be trying to establish a point which is totally irrelevant.

I only mentioned your work to point out that what happens there is irrelevant to a forum thread and it is still irrelevant regardless of your puerile attempt to bring the point back into discussion.

Quote:

Once again I apologogise busman for answering jambutty etc.

Once again means that you have apologised once before to busman747 in this thread. Just exactly when was that? Oh! I see! You are trying to be clever and paraphrasing me.

I just know that you will want the last word so you can have it for all I care. That is going to be my last word on this issue.

Re: I Don't Like Complaining.
 

Well I am guilty as charged for the lazy way I use the site. :o

Re: I Don't Like Complaining.
 

If someone objects and lets me know I will correct accordingly.

Re: I Don't Like Complaining.
 

I get quite hurt and teary when Rindy is cruelly abreviated to Rind.:(

Especially when people pronounce it to rhyme with wind.:D

Re: I Don't Like Complaining.
 

What have your three posts got to do with this issue? who asked you to go off topic and comment?
mummiboo asked a valid question
To which I could have replied no, I don't,sorry, I'm not on the best computer, and I've been tired lately.

but as you commented too its took an extra 6 posts.