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It Pays To Complain.
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Several weeks ago Asda started selling ready cooked Extra Special Lamb Shanks with garlic and rosemary in a tasty gravy. At five pound something it might seem expensive but you do get two shanks in separate bags and two shanks would serve three people.
Preparing a shank for the table is by either microwave or simmering for 15 minutes. The blurp on the box declares, “Slow cooked on the bone in a light gravy with garlic and rosemary for the fullest, richest flavour and fall-apart tenderness.” This is one of the very few Asda products that is represented truthfully on the box. A couple of weeks ago I bought a box and thoroughly enjoyed the shank accompanied with roast potatoes and peas as my Sunday dinner. However come the Thursday the remaining shank was just as tasty but there was barely half the meat on the bone. I rang the Asda number so thoughtfully included on the box to complain. The outcome of which has been a letter of apology and a ‘Shopping Card’ to the value of £15. Just a final note. It is a pity that the Asda office didn’t make a note of my correct address and put Derby instead of Darwen. Bet hey! I guess we can’t have everything and our wonderful postal services were not fooled by the error. |
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You may wish to tweak the letter so your address isn't on show Jambutty,
Well done on getting something back though! PS, |
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Nice one.
I would of complained to, supprising how many large corporations will just compensate No Q Asked. |
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Nice one Jambutty, and a win for the little guy (not you personally) metaphorically speaking. :D
I love those lamb shanks as well and the rosemary instead of mint is mouth watering. I have had a few of em and always had plenty of meat on em. Though if it is a case of not happy I will follow your example. |
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Considering you have posted on Identity theft before now it seems churlish to post name, address etc on a public forum.
Plus youleave yourself open to hate mail :D |
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Well done, I've taken food back before and have never had a problem returning anything to Asda, just goes to show it pays to complain.
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Remembered that not long ago my daughter was in Asda with me and went of to order her fav pizza from the fresh make counter. She went back to collect after the alloted waiting time and found they had made it wrong. So off I went with her and told her,though she was a tad dubious that they would make it properly. So she told them what had happened and got a nice suprise when it was replaced with what she wanted there and then. She had a grin to make a Cheshire cat jealous. :D
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But I am a little guy SPUGGIE J and shrinking rapidly too. I reckon that by the time that I am 805 I will be just three inches tall.
Sunday lunch? OK then! But you will get a bowl of gravy and some bread and butter and a picture of the lamb shank to look at. My name, address and telephone number is in the phone book entwisi. My name and address is on the Electoral Register, which like the phone book is open to public scrutiny. My name, address and phone number is known by my doctor, bank, hospital, DSS or whatever they call it now, not forgetting various government departments, insurance companies as part of an almost endless list ending with the postman who delivers my mail. It is highly unlikely that anyone would be able to steal my identity from just my name and address. Hate mail? Bring it on. It, like junk mail, wouldn’t bother me one single jot. And of course it would keep the Royal Mail in business. The only effect it would have is to fill my waste paper sack quicker. |
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The Aussies call us whinging Poms and they are right. We do complain a lot but mostly to each other when we should be lodging our complaints to the person who is empowered to do something about it. We moan and groan about how hard done by we are by the government or the local authority, but how many write to our MP or Councillor? Very few I’ll be bound. We all have a voice and we should use it when things go wrong. If more people complained (but not just to each other) we would have a much fairer country.
We the consumers have allowed ourselves to be walked over by commerce. If it weren’t for we consumers there would be no commerce. We the electorate have allowed ourselves to be walked all over by successive governments to our detriment. The government is a servant of the people, not the other way around. I had considered taking the offending shank back to Asda grego and I’m sure that they would have replaced it. But compared to the cost of a special trip to do so against the free phone number, the phone call won. |
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I agree with Entwisi. I know that your address is common knowledge and easy enough to find but idiots don't like to go looking for stuff (unless they have a real grudge) they use information that they find easily.
The case a few weeks ago of the pervert caller is an excellent example. That person took names and telephone numbers from newspaper articles. I too am easy to find should anyone want to (that's not a challenge by the way) but the person in question had found my number whilst reading the paper, thus it was very easy for them to use it. It's just best to not broadcast it if you can help it is what I think Entwisi is saying! |
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As for your original subject jambutty - I agree that we should complain and in other threads I think I explained how I got a considerable amount from a bank because I stuck to my guns and complained about the service.
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In any case a stranger to this forum would have a hard time finding Holden Fold in Derby. |
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I expect the Royal Mail worked off your postcode to get the letter to you. Asda's spellchecker has probably never heard of Darwen - shame on them.
Excellent result from your complaint. Unlike our complaint to TESCO way back in May about the exploding Coke cans. Asda 2 Tesco nil (they get one point for the car park thing too). |
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Tesco's home delivery service is better than Asda's. They rarely have items 'out of stock'.
Asda 2 -Tesco 1 Tesco deliveries have severely reduced the number of carrier bags they use and award you points for asking for the bags to be limited Asda 2 - Tesco 2 |
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Complaining is good for the customer and for the business: the customer gets better service if the complaint is valid, and often the businesses are driven to give better service. Remember the old saying, "it's the squeaky wheel that gets the grease."
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Oops ... I can't remember is that is an old English saying, or a North American one .... but you get the drift.
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iam going to complain next time i see a disable drive drop a able bodie person off and take up a disabled bay making a disabled person walk because there are no disabled bays left because of people exploiting there blue badge
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read please |
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The Blue Badge replaced the Orange Badge to get in line with the EU. |
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i rest my case
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As long as the vehicle is being used for the disabled person's benefit there is no crime being committed. |
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“The Blue Badge scheme provides a range of parking benefits for disabled people who travel either as drivers or as passengers. The scheme operates throughout the UK.” That openimg paragraph destroys your argument completely. |
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If you are a badge holder, it can only be used for your benefit. If a trip is for someone else and you are a passenger and staying in the vehicle, you cannot use the badge simply to let them benefit from free parking. |
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read miss use off badge holders
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yes for you shame
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“If you are a badge holder, it can only be used for your benefit. If a trip is for someone else and you are a passenger and staying in the vehicle, you cannot use the badge simply to let them benefit from free parking.” I’d like to see someone prove that. What about, “I took xxxxx out for a ride to get him out of the house for a while and he asked me to call in at xxxx and get him a bag of sweets etc.” |
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I understand what you mean. A disabled driver who quite legitimately holds a blue badge is abusing the system if he/she parks in a disabled parking bay purely in order to allow an able bodied person to get out and go shopping and the disabled person stays in the car until the able bodied person comes back. That is not being done for the benefit of the disabled person and they should not have parked there morally even if by a technical loophole it was argued that they are parking there legally.
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Example Able bodied daughter takes disabled mother to Asda to get disabled mother's weekly shopping. She parks in disabled bay, displays blue badge, she enters Asda, mother stays in car. This is not wrong. However Able bodied daughter decides she would like to buy a new top for a night out so decides to go into town. Doesn't fancy driving round looking for a parking space so takes disabled mother who is clutching her blue badge along with her. Parks in disabled bay, displays blue badge, mother stays in car, daughter pops to the shops. This is wrong. Do you see the difference? |
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you should be a shamed why would you want to syop some one with mobilitie problems from getting close just so you get free parking and let your able bodied person get close you are wrong and should admit it never mind prove it .if a warden came up to you and asked why are you in the car and you said i have dropped some one off to shop you would be booked
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first row in parking should be for disabled people who have mobilitie problems second row should be for perants with kids young ones under 6 in my opinion
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The bottom line is that it would be almost impossible to prove that the badge holder is using the badge to take people shopping. Although I agree that if that was the case it would be wrong. |
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why have we got 2 threads in one? i'm sure JB did a seperate thread about this...didnt he??
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not hard to prove if you are the badge holder sat on your ass and a parking warden asked what are you doing and you say letting my helper go shopping because it saves them walking people who exploit the system should be find and lose there benefit for taking the ****.why dont you admit you are wrong
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...oh my..
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If a blue badge holder uses it on behalf of an able bodied person they run the risk of having the badge taken from them.
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As I said on the other thread
Why if you are just giving somebody a lift should a disabled badge holder be allowed to take up a place reserved for somebody who is getting out and shopping in the store, and may have difficulty walking to the spot they have been forced to use, because of the individual's selfish action. That is no different than a disabled badge carrying taxi driver using it when s/he is dropping off a fare and then waiting for the next fare. This is not jealousy this is annoyance at people who may be using the service as specified in the law, but not using it in the spirit intended. Davo has made a good point. I see it happen in my local co-op where there are only 6 bays, yes they are abused by other able bodied people but when disability badge users abuse the spirit of the scheme themselves, they are guilty of hipocrisy when they complain about it. |
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It is a crime to use a badge on a trip that is not benefitting the disabled i.e to get your own shopping in. As has already been said by someone else, I agree that this would be quite difficult to prove and is open to abuse. I agree that this is wrong. |
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iam going to say my last words my dad was a cripple before he died but would still love to do things for himself he would make shore he went shops for bread milk papers but many times he would wait or argue with badge holders because they would sit there taking up a place because they didnt get out of the car and had a abled bodied person with them these places should be yoused for people who cant walk far not to make life easeyer for able people any disabled person who parks in these places for no reason should take a good look at them selfs and think a bit more
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You are just arguing for arguments sake because you are miffed because some people have an advantage denied you and you are envious. So give it a rest. |
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Why would anyone be jealous of a pass that just allows you to park 10 yards closer to the local store? What he is complaining about is people abusing the spirit of the scheme. Yes you may be using it within the law but it certainly isn't being used as it was meant to be. |
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It is amazing how many people seem to KNOW how other people are behaving just by looking at them. So you see an able bodied person jump out of a car parked in a disabled bay leaving a disabled person behind and jump to all sorts of conclusions, when in fact you know diddly squat. |
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So kindly don’t put words into my mouth. |
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Hey thats fine i know. If someone is disabled then thats fine by me. I dont see it as special treatment myself but others may do...
buttyman hush now lad its for the best i feel... |
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If you read the rules you'll see that a disabled person staying in the car in a disabled space and dropping an able bodied person off is running the risk of losing their badge. Even if the shopping is for the disabled person, the parking is for the benefit of the able-bodied person doing the shopping and is therefore an abuse of the badge. They could be taking up a space required by a disabled person who intends to get out and do their own shopping. Now how can such a point of view be interpreted as an able bodied person being jealous of the disabled parking spaces?
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Unless you know the people involved personally, how do you know that the person getting out of the car isn't disabled, and assume it might be the person left in the car?
They may have two false legs for all you know. |
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I dont know what happened there but i could have sworn i started reading a thread about Asda and complaints and then i turned into a disability thread! Oh well any way back to Asda and complaints, I made an order on Saturday night for an order to be delivered on Monday night between 7-9pm, i had to put in new bank card details because we have a new card now, anyway got the confermation email saying yep Monday 7-9pm. Monday 7-9 cam and went i was at work and daddiboo rang me at work to tell me the shopping hadnt come and he would have to take the kids out to the shop for bread and milk etc.., when he got back he gave them a call and the woman said there had been a problem with his card and there was nothing they do at this time and someone would call in the morning.
The next day i called them at 10.30am as i had to go out, when i came off the phone i was in floods of tears the woman on the phone made me feel so thick and stupid, it was horrible (dont help being 6 1/2 months pregnant) i knew what the problem with the card was i hold my hands up it was a mistake on my part i had put in the wrong expiry date so the card wouldnt go through, i explained to the woman that i have sorted it out now and i said to be honest they should have called me to let me know there had been a problem with the card as i had no idea at all that the order had been cancelled until it didnt turn up on Monday i needed the order n Monday for the kids packed lunches, the lady said we called but there was no answer i asked why they didnt leave a message on the answer phone but her answer was well maybe we didnt leave it ringing long enough!, i asked when the could deliver and she said not until wednesday night i said thats no good to me a full weeks shop on Wednesday and all the woman could say was well its your own fault for not putting your card details in correctly, even though they could have tried again to call me as i made the order on Saturday to be delivered on Monday night, she was horrible and was of no help at all in the end i just told her to forget the order and put the phone down in tears, daddiboo had to go on Tuesday night with the kids for the shopping. I was certainly put off by it all. |
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Send an e-mail to head office, this needs reporting. People should not get away with talking down to customers.
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Yes, even if the mistake was yours they should have been more considerate and helpful.
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Thehardest thing to do in life, and all the moaning ahd complaining in the world won't get you anywhere, try to open an account "with money", andyou'r disabled.? man in shop does not beleive your agent.I send bank card with agent tons of money in it.Will not let agent act for me he wants to see me in person, i cannot get to shop. /bad day.the moral to the tale is do not try it at o3 mobile phone shop manager is a 'divvi'
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People jump to conclusions. |
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If you have a problem with this Jambutty then look at your own moral compass first before replying. |
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If someone asked me to prove that my Blue Badge is actually mine by showing them the reverse side I would tell them to go and jump in the lake. However if a Policeman, Traffic Warden or one of these PCSO’s asked me I would have to show them. |
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I have also stated that I agree that it is wrong if a Blue Badge holder takes neighbours shopping. But how do you tell? People just assume and then tar all with the same brush. I took my grandson to Focus the other week to buy four 100 litres sacks of general compost. There is no way that I could even push the trolley back to my car let alone lift them into the boot or even onto the trolley for that matter, so my grandson did the shopping bit whilst I sat in the car in one of the disabled bays. If you saw such an incident how would you know what was going on? You wouldn’t and I would tell you to mind your own business if you asked but some people would jump to conclusions. |
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Glad you managed to get something back from ASDA. About a year ago I bought, what was described as crispy duck from tesco. Cooked it and it was terrible, could only be cooked in the microwave, wasnt crispy and nearly choked on a massive bone that i didnt notice (I sellotaped the bone to the letter) It cost me about six quid for the product. I wrote a letter of complaint to tesco and what did i get back? £5 shopping card!!!! cost me £6 and then the postage!!
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Er! You forgot cleaning out the fire grate and laying the new fire again in a room that was freezing first thing in the morning. Bringing in some coal from either the coal hole in the backyard or if you had a cellar, from the cellar. A coal fire made terrific toast though. But then the bread was different in those days. |
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I wouldn’t presume to ask someone to show me their BB. It’s none of my business to question the integrity of a stranger. I have had a policeman come up to me and ask to see the Blue Badge with the photo on it and the clock bit. Not because he doubted the validity of it because he was showing a new traffic warden what the Blue Badges looked like. Anything else? |
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I notice you constantly refuse to answer anything about this aside from to say it is allowed. This I am not disputing, however, moralistically I think it stinks. |
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Bloody hell I once took 12 eggs back that had little feathers, half bodies and blood in them when I cracked them open ...... I got money back for eggs and a bottle of wine!! :mad:
As to say I never buy ASDA eggs again!!! yuck I was sooo tempted to go papers with that one!! it is the most disgusting thing I have ever seen!! and we took them back and dumped them on customer service desk!! see how they like it. Hmmmm yes they were quite squeamish too :) |
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Im surprised your mother/Gran had a big family with all the chores they had to do how did they find time for a bit of pleasure? maybe they should have saved the money they didnt make in the mill and bought a telly eh!! Who was looking after this so called large family if pops was down the mines and ma was working full time in the mill!! pooop! I cartainly dont see how you can pass judgement on my husband the way you have when you havent got a clue it might pay to keep your opinions to yourself when it comes to something you dont have a clue about! I suppose i should have my child at work and sling it on my back and carry on working like they used to in the paddy fields eh you never heard them complaining did ya! |
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I would like to see the big supermarkets also reimburse people with the cost of bringing the defective item back. If it is food you have to take it back the same day otherwise it may go off and destroy your evidence. I mean imagine buying some pre packed food only to find that when you got home it was mouldy. Imagine the state if you left it until your trip the following week. Ugh! It doesn’t bear thinking about. I have asked in the past but got nowhere with my request. One occasion a few years back I bought the Asda own brand fish pie by mistake and it was tasteless. So the following week I presented them the box and asked which counter sold the flavour sachets to go with the fish pie. Their sense of humour was sadly lacking. |
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aNYONE WITH A DISABILITY WILL INSTANTLY RECOGNISE THESE SITUATIONS
try to cross a road with a waking stick, you are the drivers bullseye, foot down on the gas pedal 100 yards from a give way, after narrowly missing said target 'you' squeal of brakes acrid smell of burning rubber.Grinning face appears at window followed by an index finger gesticulation, "he's a con man see him move" Then the other side of the coin "the instant limp" car mounts nearside kerb, dirty look from passenger, the one with 'the Blue badge' driver removes seat belt opens car door usually in your face hops out of car in one deft move skips up Library steps.Yes the Blue badge is the easest 'con' in motoring.Whatever happened to honour or doing the right thing to everyones benefit and not just self. |
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And your argument about another BB holder coming along is more applicable to the selfish ****** who park in disabled places without displaying a BB. Their excuse, “I’ll only be a minute.” If you want to have a dig at someone for disabled bays go for them and not legitimate users. |
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My husband is a blue badge holder some days he is better than others, if on a good day he never parks in a disabled place, cause like he says someone may need it more than I do.
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You have placed several threads on here that I have agreed with in the past. This selfish attitude of yours stinks beyond belief, I will now look at your postings with a very different eye. Your morality stinks.:confused: Where do you get off on your attitude or are you just doing it to wind people up?:( Either way you have one twisted viewpoint on life. |
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Yes I agree Stanaccy. I would have thought someone with mobility problems might have shown more sympathy towards others in the same situation. How can you be so blinkered Jambutty?
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I guess that you twigged it Stanaccy. And the reactions of some people beggars belief.
In actual fact I walked into the store with my grandson to see about buying a strimmer, which I did, whilst he went and got the compost. I paid the bill by credit card and we left the store. You davo69 are not going to eat jambutties anymore because someone with a username of jambutty happened to make a post that you didn’t agree with. Now how puerile is that? You stanaccy will now judge my posts because they were made by me and not because of the content. That really says it all. And you WillowTheWhisp have to follow the crowd and put your boot in. If anyone should be ashamed of themselves it should be you three for, as I stated earlier, for having a go at a BB holder when there are multitudes of able bodied people abusing the system day in, day out. Mucho gracias to the twerp who gave me another little red square with the anonymous words of “You are being a sad and grumpy old man again so you can have another red square if you like them.”:rofl38::rofl38::rofl38::rofl38::rofl38: |
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However, I think you have now realised how your attitude was the one that was anti-disabled and that the people you condemned were the ones who were supportive of disabled people and having realised that you had the choice of holding your hand up and admitting that you were wrong, which would have been an admirable thing and earned you some karma, or of trying to twist your original post by claiming to have meant something quite different to what you'd actually said you chose the latter. I can't help wondering if we still had the edit feature if you would have gone back and changed your original post and then accused people of misinterpreting you. |
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They see an able bodied person get out of a car showing the BB, parked in a disabled bay and with a disabled person inside and immediately jump to conclusions and probably tut, tut to their friends and neighbours for the rest of the day. There are so many kettles calling the pots black these days. Note that I said many not all. Me stubborn? Yes I can be when it is necessary. Self-centred? If by that you mean that I look out for my own interests then yes I am but I also look out for those less fortunate than me. Blinkered? I am more aware of what goes on around me than most people but I do not have an opinion about everything. I have never been anti-disabled and you know it. But why let the truth spoil a pseudo point. I care not a Tinker’s cuss about Karma. I take the view that this Karma and rep power business is viewed by some people as a badge of office and a sop to their ego. The thought of going back to alter an original post never entered my head. You seem to have thought of it though. Why is that I wonder. Could it possibly be that you would do just that to prove that you were right after all? But don’t cast insinuations that I might do such a thing. Because you know diddly squat! |
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On the contrary, if you look at my response on the thread where this subject originated you will see that I was fully in favour of ASDA's actions in choosing to enforce the disabled parking and to penalise those who park in designated disabled spaces when they do not hold a disabled person's blue badge. How the flippin heck can that be classed as anything but supportive of disabled drivers/passengers? I do not approve of able bodied people parking in disabled parking bays. I have never parked in one when I was a driver, nor have I ever been in the car of an able bodied person who parked in one. I have been a passenger in a car whose driver was disabled and who parked in a disabled bay in order for them to go to wherever they were going. I would not expect them to park in a disabled parking space for MY convenience and I still maintain that anyone who uses their blue badge for the benefit of an able bodied passenger is ABUSING that badge and being unfair on a disabled driver who might need that space. You originally claimed that you had done just that. Now you have changed your story to claim that although you had an able bodied passenger you also went into the shop. Which is of course perfectly legitimate reason for parking in that parking bay. I am totally baffled as to how you can see someone defending the rights of disabled drivers as being jealous of them. Quote:
There were people in these two threads who looked at other people's needs above their own and yet you who claim to be looking out for those less fortunate than yourself gave the impression that you didn't give two hoots about any disabled driver who was being denied a parking space whilst you parked there and waited for the return of your able-bodied passenger. Quote:
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I don't post on here very often, mainly because I think from being on the sidelines and looking in that it is a very closed shop.
However I do feel that I have to post here. I have a disabled son. He is mentally disabled, not physically, so in looking at him you would think he was normal. But I do have blue badges for him. I'm not going to go into why I got them or anything as I don't think that that is anything to do with you. But Jambutty, from what you are saying, anybody who has a blue badge has to have a physical disablity? One that you can see? It's people like you who give the disabled a bad name. I park in a disabled place when I have my son with me. And I have need to too..........not that I will explain to you. But when I don't have my son with me I don't park in a disabled space. And nor do I post to test the response of other people on here either. If I'm in the wrong I admit it......something that perhaps you should think about? |
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You've just described what I would consider to be totally appropriate and correct usage of the badge. I presume that if your son was with you and another passenger you wouldn't take advantage of your son's presence to park in a disabled space so that your non blue badge holding person was able to get to the shop easier.
I apologise for having used the term 'able-bodied' to describe someone not entitled to the use of the badge. I should have taken into account the people like your son who are also legitimately entitled to one. My complaint was about people who are not entitled to one taking advantage of a friend who has one and taking up a space which may have been needed by a genuine person. |
Re: It Pays To Complain.
Hi Willow
Sorry I wasn't having a go at you......sorry if it came accross that way. What I was trying to say was that I found Jambutty's comments very rude and self centred. Blue badges are not "medals to be proud of" which is what he seems to think. They are there to aid and help disabled people and should be used appropriately. And no, I wouldn't take advantage of my blue badge to park to enable an non disabled person to take advantage. That's abuse of the badge. |
Re: It Pays To Complain.
Just to add to this thread, I have a glass eye but am still allowed to drive as the vision in my other eye is perfect. I did try to apply for a blue badge about 10 years ago as parking sometimes could be difficult for me. I can walk and am "able bodied". I was refused a badge as i was deemed not to be partially sighted and able to walk. I didnt complain or appeal or register blind or disabled which I was told I could do. I am now fortunate enough to afford a vehicle with front and rear parking sensors which help me with the parking..:)
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