Originally Posted by andrewb (Post 602809)

It must have been setup to send out a letter to the address, the computer does not just decide to do it out of the blue!

Originally Posted by WillowTheWhisp (Post 602804)

In that case, most definitely agree with you. It looks like human error in failing to put a stop on the account for outgoing mail.



This isn't about those sort of situations. I have been a widow and received mail addressed to me dealing with the affairs of my late husband. That is only to be expected and not at all insensitive. Of course I had to deal with subscriptions which had been taken out in his name, club memberships, insurance policies, his former employer and goodness knows how many other things none of which were at all insensitive or unacceptable. I've even had letters come through addressed to him long after his death from people who were unaware he had died. But a letter address TO him with the word 'deceased' in brackets? Several months after his death? Nope, not had one of those and now that Bernie has explained in more detail I agree that the woman she's referring to shouldn't have had one either.

Originally Posted by banjoman (Post 602930)

Err what was the letter about ? If it was would you like a new credit card fair enough, but if it was something to do with clearing up an account, or something the bank had unearthed and didnt know who else to send it to ?

I dont mean this to sound insensitive, but if the letter was "hello, we`ve found out we owe you a million quid, would you like cash or cheque" I doubt we`d be having this conversation