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Accrington Pals/Peel house shambles
Have just been to the pals centre this morning to try again to get an appoitment to see a Doctor,last went 3 weeks ago and was told Dr Woodcock(who I been seeing since the late Dr Gavin retired years ago)was not taking appoitments till May,now today I'm told June asked if I could make appoitment to see Dr Cooper but was told no appoitments till May and I would have to ring on a daily basis for an appoitment for that day(try ringing and getting through!!) and would allocated a Doctor. I said what about today reply: all appoitments gone for today.what about next week reply:no we dont do that.
my point is what is going on,it was never like this even when the surgery was in a front room in Avenue Parade. Is this progress?? :confused: |
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It was the same at Avenue Parade you had to book in advance to be ill, they used to say a week to get in I always replied I'll either be cured or be dead by then !!!
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Been like that for as long as I can remember, always been with them since I was a kid and only time I got to see anyone at short notice was when I walked into surgery spewing my guts up ( turns out I had grumbling appendix )
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Unfortunately the only way is to get down there at sparrow fart and queue.
Too many people and not enough doctors. I tried to get an appointment for an x-ray online the other day...first available at Blackburn, Burnley or Accy...June !!! |
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Dave yeh should have mentioned when i saw yeh in arndale. I was yon only this morning, arrived at 7-50 was about 7th in queue, got appointment saw some new doctor n was well suited wi the guy. I'm wi same doc as you n only seen him once since they moved from parade, Phoning em is hopeless yeh gotta get down early or else all appointments are gone.;)
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He is back at work now :) |
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We always get a Doctors appointment over here in Gods Country when needed. I had to explain to the Surgery manager a couple of times a few years ago that because I work in Liverpool I can't phone in the morning and call in the same day which is why I am phoning today for an appointment tomorrow. They appear to have sorted things out and getting an appointment is not a problem now.
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yeah but try getting to see him i eventually gave up after 4 years of been flobbed off onto doctors that had only just got out of uni or were doing work experience. the place is run purely for proffit as they dont have to pay as good wages for inexperienced doctors nearly flipping killed me that place and i got out of tehre before they could finish teh job:mad: gavin was a prooper doctor and still worked there occasionally after retirement.A great man and a great loss |
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You must be kiddin' last time I phone a doc he came to the house to see ME. Oh just a minute that was 40 years ago?? Sounds a bit like chaos now. I suppose we can't complain, I phone the surgery in the morning and book a time for the afternoon, not a problem, perhaps all your docs have migrated?
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victoria health access center because i spent more time there than what i did at peel house it made sense to swap even if your not registered they have a walk in service which is much faster than peel house but registered people get priority. also they dont treat you liek a hyperchondriac which was teh diagnosis i was given by a doctor at peel house.Turned out i had cancer but i guess it was all in my head :rolleyes: |
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Never had a problem with our Doc can always get an appointment when needed or a nurse
even an x-ray only took 2 days at Accy Vic through the doc I have to go to the chest clinic at Blackburn soon too. Oh and I am not telling which docs it is Great family doc with a good sense of humour too:D |
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Is it Mearleys? :rolleyes: |
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I have had 2 visits this last week from the doctor, neither one requested but just to check that I was doing OK with my knee. Appointments almost always on same day if you ring at 0800 or very soon afterwards, never had a problem in getting appointments within a day or two. |
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I haven't visited the doc for the past 5 years.
Some people I know get called for an annual health check by their doc - I never have been. At age 70 there are things wrong with me - but I recall being given the diagnosis 'old age' when I was in my 50s. I reckon nowt to jumping through hoops to get an appointment with someone who will just remind me that I am in 'god's waiting room' and have moved a bit nearer the front of the queue. |
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With Peel House/Pals...it isn't about there not being enough doctors, it is about the things that make money for the practice. GP's are less about patient care and more about business and finance.
I stay away.......I do not want to be MOT'd...this time would be far better spent on treating those who are in need of medical attention. The management of the practice could be better. |
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I'm with the same practice as Neil but I'm with the original one in Blackburn, been with them for 17 years and never had a problem getting an appointment, haven't seen my own doc for several years but I don't mind at all, we always get in on the day we need and always get sorted
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just an extra note as to peel house when i insisted on seeing my then doctor Dr Woodcock i was told that i no longer had a doctor i had to see whoever was available
most of the then peel house staff now work at my new doctors and its so much better so it does show its a management issue at peel house not the staff |
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I've been with Majoorans for years ( now Oswald medical centre) and whilst they aren;t perfect I can usually get an appointment same day if I want that or they also do a late night surgery which is useful for those of us that work far from home. other than that we use the drop in clinic at the hospital if we need anything at weekends etc.
I'd suggest if you aren't happy vote with your feet to somewhere better, the short acclimatisation period will soon pay off with better overall care |
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I worked with Dr Prout...she was a house officer on my ward....more years ago than I care to remember.
I take Ma to this practice and she always remembers me and has a chat with me. |
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So its your fault, chatting to the Doctors and making the queues long :p |
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My husband went to Pals with a dodgy knee.....his appointment was at 11.50, he didn't get in to see the doctor until 12.50. What kind of half assed appointment system is that then? And it isn't about caring, it is about money....practices are paid for their preventative medicine. |
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It's all about balancing the resources Margaret.... accepted that they are not being managed properly. Maybe Mr P's knee was shunted down the queue to allow them treat a sick person? |
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Better off going to Africa if you have a bad knee, that is after all where the knee grows.
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Maybe they don't see the bigger picture. Maybe they haven't any management skills themselves to be able to see when someone isn't doing a good job...maybe it is just too much trouble. There is no continuity of care at the practice....they rely on computer records and if the records have been badly put together then mistakes happen.Early this week the computers were down, and they were running around like headless chickens. |
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A few years ago I went for an MRI. Got there on time first appointment of the day at 9am and was told I would have to wait for either 15 or 30 minutes while the machine warmed up. Why was the first appointment not 9.15 when the machine was ready or why don't the staff start at 8.45am and switch it on. Just typical NHS poor management we all expect. |
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God only knows Neil...it isn't rocket science is it...and my guess would be that the staff were there well before the 9am.......all clinics need preparation time....to get notes ready, set up rooms, that sort of thing.
I know because every Wednesday for five years before I retired I ran the pre op clinic for my own area. Bad management isn't acceptable in any organisation....and you don't manage badly because you have worked for the organisation for too long. In my experience, they promote people to jobs that they have little expertise to do. When they perform badly they send them on some kind of training course that may have little relevance to the job in question. There was appraisal in place when I left, so deficiencies should be identified at these interviews...either by the person doing the job, or by the appraiser...this is supposed to address such issues, if it doesn't then it is because the appraiser/appraisee is/are fudging the issue. |
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