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Big Dave 25-04-2013 12:55

Accrington Pals/Peel house shambles
 
Have just been to the pals centre this morning to try again to get an appoitment to see a Doctor,last went 3 weeks ago and was told Dr Woodcock(who I been seeing since the late Dr Gavin retired years ago)was not taking appoitments till May,now today I'm told June asked if I could make appoitment to see Dr Cooper but was told no appoitments till May and I would have to ring on a daily basis for an appoitment for that day(try ringing and getting through!!) and would allocated a Doctor. I said what about today reply: all appoitments gone for today.what about next week reply:no we dont do that.
my point is what is going on,it was never like this even when the surgery was in a front room in Avenue Parade. Is this progress?? :confused:

Shurm 25-04-2013 13:11

Re: Accrington Pals/Peel house shambles
 
It was the same at Avenue Parade you had to book in advance to be ill, they used to say a week to get in I always replied I'll either be cured or be dead by then !!!

gpick24 25-04-2013 13:25

Re: Accrington Pals/Peel house shambles
 
Been like that for as long as I can remember, always been with them since I was a kid and only time I got to see anyone at short notice was when I walked into surgery spewing my guts up ( turns out I had grumbling appendix )

DtheP47 25-04-2013 13:29

Re: Accrington Pals/Peel house shambles
 
Unfortunately the only way is to get down there at sparrow fart and queue.
Too many people and not enough doctors.

I tried to get an appointment for an x-ray online the other day...first available at Blackburn, Burnley or Accy...June !!!

cashman 25-04-2013 13:35

Re: Accrington Pals/Peel house shambles
 
Dave yeh should have mentioned when i saw yeh in arndale. I was yon only this morning, arrived at 7-50 was about 7th in queue, got appointment saw some new doctor n was well suited wi the guy. I'm wi same doc as you n only seen him once since they moved from parade, Phoning em is hopeless yeh gotta get down early or else all appointments are gone.;)

DtheP47 25-04-2013 13:38

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by cashman (Post 1055388)
Dave yeh should have mentioned when i saw yeh in arndale. I was yon only this morning, arrived at 7-50 was about 7th in queue, got appointment saw some new doctor n was well suited wi the guy. I'm wi same doc as you n only seen him once since they moved from parade, Phoning em is hopeless yeh gotta get down early or else all appointments are gone.;)

Dr Woodcock has been off sick himself bet he didn't have to queue. :cool:

cashman 25-04-2013 13:41

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by DtheP47 (Post 1055389)
Dr Woodcock has been off sick himself bet he didn't have to queue. :cool:

Hope hes well,damn good doc in view, as was Gavin before him.;)

DtheP47 25-04-2013 13:46

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by cashman (Post 1055391)
Hope hes well,damn good doc in view, as was Gavin before him.;)

"roger that" Mr C

He is back at work now :)

Neil 25-04-2013 13:53

Re: Accrington Pals/Peel house shambles
 
We always get a Doctors appointment over here in Gods Country when needed. I had to explain to the Surgery manager a couple of times a few years ago that because I work in Liverpool I can't phone in the morning and call in the same day which is why I am phoning today for an appointment tomorrow. They appear to have sorted things out and getting an appointment is not a problem now.

accyman 25-04-2013 13:54

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by cashman (Post 1055391)
Hope hes well,damn good doc in view, as was Gavin before him.;)


yeah but try getting to see him

i eventually gave up after 4 years of been flobbed off onto doctors that had only just got out of uni or were doing work experience.

the place is run purely for proffit as they dont have to pay as good wages for inexperienced doctors

nearly flipping killed me that place and i got out of tehre before they could finish teh job:mad:


gavin was a prooper doctor and still worked there occasionally after retirement.A great man and a great loss

Neil 25-04-2013 14:40

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by accyman (Post 1055396)
yeah but try getting to see him

i eventually gave up after 4 years of been flobbed off onto doctors that had only just got out of uni or were doing work experience.

the place is run purely for proffit as they dont have to pay as good wages for inexperienced doctors

nearly flipping killed me that place and i got out of tehre before they could finish teh job:mad:


gavin was a prooper doctor and still worked there occasionally after retirement.A great man and a great loss

Where do you go now? We find Rhyddings on Union Road good

ossy kid 25-04-2013 15:09

Re: Accrington Pals/Peel house shambles
 
You must be kiddin' last time I phone a doc he came to the house to see ME. Oh just a minute that was 40 years ago?? Sounds a bit like chaos now. I suppose we can't complain, I phone the surgery in the morning and book a time for the afternoon, not a problem, perhaps all your docs have migrated?

accyman 25-04-2013 15:19

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Neil (Post 1055400)
Where do you go now? We find Rhyddings on Union Road good


victoria health access center because i spent more time there than what i did at peel house it made sense to swap

even if your not registered they have a walk in service which is much faster than peel house but registered people get priority.

also they dont treat you liek a hyperchondriac which was teh diagnosis i was given by a doctor at peel house.Turned out i had cancer but i guess it was all in my head :rolleyes:

Mick 25-04-2013 15:29

Re: Accrington Pals/Peel house shambles
 
Never had a problem with our Doc can always get an appointment when needed or a nurse
even an x-ray only took 2 days at Accy Vic through the doc
I have to go to the chest clinic at Blackburn soon too.

Oh and I am not telling which docs it is
Great family doc with a good sense of humour too:D

Neil 25-04-2013 15:31

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Mick (Post 1055407)
Oh and I am not telling which docs it is
Great family doc with a good sense of humour too:D


Is it Mearleys? :rolleyes:

Mick 25-04-2013 15:32

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Neil (Post 1055409)
Is it Mearleys? :rolleyes:

nope:p:p

Barrie Yates 25-04-2013 16:02

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Mick (Post 1055407)
Never had a problem with our Doc can always get an appointment when needed or a nurse
even an x-ray only took 2 days at Accy Vic through the doc
I have to go to the chest clinic at Blackburn soon too.

Oh and I am not telling which docs it is
Great family doc with a good sense of humour too:D

Pretty sure we are at the same one Mick - and I am not giving names out either.
I have had 2 visits this last week from the doctor, neither one requested but just to check that I was doing OK with my knee.
Appointments almost always on same day if you ring at 0800 or very soon afterwards, never had a problem in getting appointments within a day or two.

MargaretR 25-04-2013 16:12

Re: Accrington Pals/Peel house shambles
 
I haven't visited the doc for the past 5 years.

Some people I know get called for an annual health check by their doc - I never have been. At age 70 there are things wrong with me - but I recall being given the diagnosis 'old age' when I was in my 50s.

I reckon nowt to jumping through hoops to get an appointment with someone who will just remind me that I am in 'god's waiting room' and have moved a bit nearer the front of the queue.

Margaret Pilkington 25-04-2013 16:25

Re: Accrington Pals/Peel house shambles
 
With Peel House/Pals...it isn't about there not being enough doctors, it is about the things that make money for the practice. GP's are less about patient care and more about business and finance.
I stay away.......I do not want to be MOT'd...this time would be far better spent on treating those who are in need of medical attention.

The management of the practice could be better.

flashy 25-04-2013 16:36

Re: Accrington Pals/Peel house shambles
 
I'm with the same practice as Neil but I'm with the original one in Blackburn, been with them for 17 years and never had a problem getting an appointment, haven't seen my own doc for several years but I don't mind at all, we always get in on the day we need and always get sorted

jaysay 25-04-2013 17:14

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Big Dave (Post 1055378)
Have just been to the pals centre this morning to try again to get an appoitment to see a Doctor,last went 3 weeks ago and was told Dr Woodcock(who I been seeing since the late Dr Gavin retired years ago)was not taking appoitments till May,now today I'm told June asked if I could make appoitment to see Dr Cooper but was told no appoitments till May and I would have to ring on a daily basis for an appoitment for that day(try ringing and getting through!!) and would allocated a Doctor. I said what about today reply: all appoitments gone for today.what about next week reply:no we dont do that.
my point is what is going on,it was never like this even when the surgery was in a front room in Avenue Parade. Is this progress?? :confused:

Demand an home visit, they can't refuse, I hate it when you hear stories like this, When I lived in Hassy the doctor there had this type of appointment system, if I rang up and they said there were no appointments for over a week I just said I'd have an home visit, that I was actual ill today not a week next pancake Tuesday, somehow they managed to push me in somewhere

cashman 25-04-2013 17:23

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055421)
With Peel House/Pals...it isn't about there not being enough doctors, it is about the things that make money for the practice. GP's are less about patient care and more about business and finance.
I stay away.......I do not want to be MOT'd...this time would be far better spent on treating those who are in need of medical attention.

The management of the practice could be better.

The management of the practice is diabolical, would take a great deal of change to be any better,in industry i am sure they would be binned.

westendlass 25-04-2013 17:30

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Neil (Post 1055400)
Where do you go now? We find Rhyddings on Union Road good

Wel too have been going to Rhyddings Surgery on Union Rd. For years. You can always get in if you need a doc. Dr. Prout and Dr.Smith are partners in the practice, I find them really good. My daughter recently had a second bleed on the brain and since coming out of the Royal Preston has had lots of support from Dr.Prout. Highly recommended.

accyman 25-04-2013 17:31

Re: Accrington Pals/Peel house shambles
 
just an extra note as to peel house when i insisted on seeing my then doctor Dr Woodcock i was told that i no longer had a doctor i had to see whoever was available

most of the then peel house staff now work at my new doctors and its so much better so it does show its a management issue at peel house not the staff

jaysay 25-04-2013 18:08

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by westendlass (Post 1055445)
Well too have been going to Rhyddings Surgery on Union Rd. For years. You can always get in if you need a doc. Dr. Prout and Dr.Smith are partners in the practice, I find them really good. My daughter recently had a second bleed on the brain and since coming out of the Royal Preston has had lots of support from Dr.Prout. Highly recommended.

Dr. Samantha Prout was an house officer on ward C1 at Queens Park Hospital back in the early 90's, she was a very good doctor, I would have changed to her a long time ago, but my present doctor, who I've had for the last 27 years, has been great with me and his daughter has now taken me on her books now and she's brilliant

entwisi 26-04-2013 08:41

Re: Accrington Pals/Peel house shambles
 
I've been with Majoorans for years ( now Oswald medical centre) and whilst they aren;t perfect I can usually get an appointment same day if I want that or they also do a late night surgery which is useful for those of us that work far from home. other than that we use the drop in clinic at the hospital if we need anything at weekends etc.

I'd suggest if you aren't happy vote with your feet to somewhere better, the short acclimatisation period will soon pay off with better overall care

jaysay 26-04-2013 09:06

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by entwisi (Post 1055575)
I've been with Majoorans for years ( now Oswald medical centre) and whilst they aren;t perfect I can usually get an appointment same day if I want that or they also do a late night surgery which is useful for those of us that work far from home. other than that we use the drop in clinic at the hospital if we need anything at weekends etc.

I'd suggest if you aren't happy vote with your feet to somewhere better, the short acclimatisation period will soon pay off with better overall care

Totally agree Ian, big isn't always best, which is proved by this so called medical centre, not much of a medical centre when you have to have foresight and make an appointment for when you think you'll be ill:mad:

Neil 26-04-2013 09:42

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by flashy (Post 1055430)
I'm with the same practice as Neil but I'm with the original one in Blackburn, been with them for 17 years and never had a problem getting an appointment, haven't seen my own doc for several years but I don't mind at all, we always get in on the day we need and always get sorted

We have been up to yours a couple of times when we wanted to see a specific Doctor. They said he was up there so I said no problem, when can I go up and see him :D

Neil 26-04-2013 09:44

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by cashman (Post 1055443)
The management of the practice is diabolical, would take a great deal of change to be any better,in industry i am sure they would be binned.

Am I hearing a hint of Tory privatisation coming out of a die hard Labour supporter ;)

Neil 26-04-2013 09:47

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by accyman (Post 1055446)
most of the then peel house staff now work at my new doctors and its so much better so it does show its a management issue at peel house not the staff

You have to blame the Doctors not the staff, it's their surgery and they are responsible for making sure things run as they should. People must be telling the Doctors how poor it is so the Doctors should be sorting out their managers. It's the fault of those at the top if those at the bottom are not performing.

Margaret Pilkington 26-04-2013 09:47

Re: Accrington Pals/Peel house shambles
 
I worked with Dr Prout...she was a house officer on my ward....more years ago than I care to remember.
I take Ma to this practice and she always remembers me and has a chat with me.

DtheP47 26-04-2013 09:49

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055421)
I stay away.......I do not want to be MOT'd...this time would be far better spent on treating those who are in need of medical attention.

The management of the practice could be better.

Some people do need looking after Margaret, its a facet of a caring society warts and all.

Neil 26-04-2013 09:49

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055593)
I worked with Dr Prout...she was a house officer on my ward....more years ago than I care to remember.
I take Ma to this practice and she always remembers me and has a chat with me.


So its your fault, chatting to the Doctors and making the queues long :p

Margaret Pilkington 26-04-2013 09:50

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Neil (Post 1055592)
You have to blame the Doctors not the staff, it's their surgery and they are responsible for making sure things run as they should. People must be telling the Doctors how poor it is so the Doctors should be sorting out their managers. It's the fault of those at the top if those at the bottom are not performing.

The Doctors have a Practice Manager to look after the management issues........but I think the Senior partners must have a say in what goes on, but then one of the senior partners has been off ill for a couple of months and another one is frequently away at Uni in Manchester lecturing......so not available for treating sick people.

Margaret Pilkington 26-04-2013 09:52

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Neil (Post 1055596)
So its your fault, chatting to the Doctors and making the queues long :p

No, Neil the chatting takes place while Ma disrobes for her examination...have to distract the doctor from looking at her moth eaten vest....:D

Margaret Pilkington 26-04-2013 09:56

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by DtheP47 (Post 1055595)
Some people do need looking after Margaret, its a facet of a caring society warts and all.

Not at the expense of those who are sick right now.
My husband went to Pals with a dodgy knee.....his appointment was at 11.50, he didn't get in to see the doctor until 12.50. What kind of half assed appointment system is that then?

And it isn't about caring, it is about money....practices are paid for their preventative medicine.

Neil 26-04-2013 10:00

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055598)
The Doctors have a Practice Manager to look after the management issues........but I think the Senior partners must have a say in what goes on, but then one of the senior partners has been off ill for a couple of months and another one is frequently away at Uni in Manchester lecturing......so not available for treating sick people.

I agree about the practice managers but if they are not doing their jobs properly its the Doctors fault.

DtheP47 26-04-2013 10:10

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055603)
Not at the expense of those who are sick right now.
My husband went to Pals with a dodgy knee.....his appointment was at 11.50, he didn't get in to see the doctor until 12.50. What kind of half assed appointment system is that then?

And it isn't about caring, it is about money....practices are paid for their preventative medicine.


It's all about balancing the resources Margaret.... accepted that they are not being managed properly.
Maybe Mr P's knee was shunted down the queue to allow them treat a sick person?

gpick24 26-04-2013 10:23

Re: Accrington Pals/Peel house shambles
 
Better off going to Africa if you have a bad knee, that is after all where the knee grows.

cashman 26-04-2013 10:34

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Neil (Post 1055590)
Am I hearing a hint of Tory privatisation coming out of a die hard Labour supporter ;)

No yer hearing me saying crap is crap, sod all to do wi anything else.;)

Margaret Pilkington 26-04-2013 11:09

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by DtheP47 (Post 1055608)
It's all about balancing the resources Margaret.... accepted that they are not being managed properly.
Maybe Mr P's knee was shunted down the queue to allow them treat a sick person?

Perhaps you are right, but then if that is the case why bother having an appointment system...just treat people in queue order...like they do at Tesco's.

DtheP47 26-04-2013 11:14

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055620)
Perhaps you are right, but then if that is the case why bother having an appointment system...just treat people in queue order...like they do at Tesco's.

Self check out's too.....oh no Dignitas do that already :rolleyes:

Margaret Pilkington 26-04-2013 11:14

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Neil (Post 1055604)
I agree about the practice managers but if they are not doing their jobs properly its the Doctors fault.

Maybe they don't care, while the money keeps rolling in.
Maybe they don't see the bigger picture. Maybe they haven't any management skills themselves to be able to see when someone isn't doing a good job...maybe it is just too much trouble.

There is no continuity of care at the practice....they rely on computer records and if the records have been badly put together then mistakes happen.Early this week the computers were down, and they were running around like headless chickens.

DtheP47 26-04-2013 11:16

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055622)
Early this week the computers were down, and they were running around like headless chickens.

Just come back from there Margaret..they have caught all the computers and settled em' :)

Neil 26-04-2013 11:47

Re: Accrington Pals/Peel house shambles
 
Quote:

Originally Posted by Margaret Pilkington (Post 1055622)
Maybe they don't care, while the money keeps rolling in.
Maybe they don't see the bigger picture. Maybe they haven't any management skills themselves to be able to see when someone isn't doing a good job...maybe it is just too much trouble.....

Maybe they have all worked for the NHS for too long so think that making people wait for hours is acceptable.

A few years ago I went for an MRI. Got there on time first appointment of the day at 9am and was told I would have to wait for either 15 or 30 minutes while the machine warmed up.

Why was the first appointment not 9.15 when the machine was ready or why don't the staff start at 8.45am and switch it on. Just typical NHS poor management we all expect.

Margaret Pilkington 26-04-2013 14:44

Re: Accrington Pals/Peel house shambles
 
God only knows Neil...it isn't rocket science is it...and my guess would be that the staff were there well before the 9am.......all clinics need preparation time....to get notes ready, set up rooms, that sort of thing.
I know because every Wednesday for five years before I retired I ran the pre op clinic for my own area.

Bad management isn't acceptable in any organisation....and you don't manage badly because you have worked for the organisation for too long. In my experience, they promote people to jobs that they have little expertise to do.
When they perform badly they send them on some kind of training course that may have little relevance to the job in question.

There was appraisal in place when I left, so deficiencies should be identified at these interviews...either by the person doing the job, or by the appraiser...this is supposed to address such issues, if it doesn't then it is because the appraiser/appraisee is/are fudging the issue.


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