Power Companies. Give me Strength!!

[Caz]

Have been with TXU Energi, which recently changed to Powergen, for quite a while now for my electricity, and earlier this year, decided to change to them for my gas supply.
This was following some appalling treatment from British Gas re my supply.

Rang them on Wednesday evening telling them that I would like to change my Quantum card gas meter to a quarterly credit meter.

I was told “We don’t have your gas supply, but we can make enquiries as to who does”.

“You definitely do”, says I,”  I changed in Feb this year and was sent one of those generic type quantum cards”

Load of blah blah blah back & forth follows.

Eventually - “We have no record of you on our computers for your gas supply, Mrs ********, but we will investigate and get back  to you this evening”.

Obviously no reply came.

This morning I received a letter from Powergen thanking me for choosing them for my gas supply, and to await instructions as to what to do next. Arghh!

Getting angry now, I rang Transco this morning and asked them who was supplying my gas.

Quick check of address & postcode (all of 10 seconds) reveals that I signed up with TXU - which is now Powergen in Feb this year. Fancy that!

They gave me a meter point ref to quote to Powergen.

Apparently not an unusual scenario.
Not quoting anybody but it seems one section of this company doesn’t necessarily know what the others are doing.

The upshot is that I had to make three extra phone calls to sort this situation out, and actually had to cancel the new account they took it upon themselves  to set up.

Is it beyond these people to make the simple enquiry with Transco that I did?
Have they any common sense at all!

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[Mik Dickinson]

Had the same experience as you Cazzer.After coming back from blighty in August i got a letter saying thak you very much for changing my phone company.The cost of changing would be € 5.50 about 4 quid.Called the company in question and they transferred me to another 4 depts.Finally i got to talk to somebody resembling sanity.
The person in question told me she was looking at the form i signed personally to transfer my phone company.Asked what the date was on the form and lo and behold i was on the high seas at that point in time.Asked the person if she would send me the form so i could review it.That would have been 5 weeks ago and i am still waiting for it now.If i have any costs to cover for it then i will be down to the laywers office with haste.Because as you say some companies have a cheek and the 1 dept does not know what the other is doing