Re: Lily Maes cafe/bistro thing
 

A complaint that walks out the door still as a complaint is told to 100 people, a compliment is told to 10.....

That was the levels we were told when I worked the restaurant trade( and that was before the T'Interweb!.

Re: Lily Maes cafe/bistro thing
 

I went when it first opened it was amazing!! we used to go every friday on our lunch from work...

however I took my Area Manager and Financial Development Area there and its was appauling...

I rang to complain afterwards but I was informed the owner was out...

Lost a customer in me anyway!! I was nore embarassd than anything!!

Re: Lily Maes cafe/bistro thing
 

We used to frequent this cafe quite a lot, but we noticed that the food was different eveytime you got it, I.e missing stuff, so one week you'd get a lasagne, it would be really good it would come with a salad, balsamic dressing and a slice of GB, but then because it would be good next week you'd order the same thing, the salad would be scraggly and no dressing?

There are only so many times you can forgive a place for lack of attention to detail, and quality afterall thats essentially what makes you come back, friendly service should be an automatic given,

P.s I noticed everything was cooked in EV olive oil, even the brekky fried eggs, yak!! EV is only for salads or bread...it was rank.

Re: Lily Maes cafe/bistro thing
 

Must be doing ok though, they are applying for an extension:

11/10/0466 Full: Change of use of retail shop and land 16/11/2010
to rear to extend restaurant, removal of one 1PR
door and installation of UPVC
windows/entrance door

18 King Street
Accrington BB5 1PR
Mr Ian Gregg

Re: Lily Maes cafe/bistro thing
 

is this the place that was involved in the sausage roll debate , seems to remember there was a bit of a 'disscusion' on here a couple of years back between Wynonie and the owner/chef :D :D

Re: Lily Maes cafe/bistro thing
 

Yep, this one :)
http://www.accringtonweb.com/forum/f...aes-34186.html

Re: Lily Maes cafe/bistro thing
 

lol Gregs

Re: Lily Maes cafe/bistro thing
 

I wonder if they cook their sausage rolls in it? ;)

See they've still not completed that customer relations manual, Dave. :D