Help!! Any Ideas??

Lolly · 22-02-2007, 23:11

Whenever I turn on my computer I always get a message saying this in a box:

SmartBridge Alerts: MotiveSB.exe - Entry Point Not Found

The procedure entry point GetProcessingImageFileNameW could not be located in the dynamic link library PSAPI.DLL.

It says OK in the box so I just click on that but its everytime I turn on the PC now, and its only come up recently. Anyone any idea as to what it means?? Any help greatful. Perhaps some Karma to anyone who can....

garinda · 22-02-2007, 23:15

Has this only happened since Chav came round to sort your computer out?

Next the drawer on your pc will probably start opening and closing by itself, and all the lights will flash on and off for no reason.

You've been Chaved.

Sorry, whoosh, over my head, but I hope you get it sorted.

Lolly · 22-02-2007, 23:23

Nah its way before then!! lol.

If i'm going to get little Chav ghosties round my PC i dont want him sorting it out!!!

***Mr D*** · 22-02-2007, 23:41

Bit of info.

Motive SmartBridge background task which appears as an Online Support icon in the System Tray. We believe it to be part of the Motive Broadband Manager stable of products from Motive Communications, although we are not 100% certain yet. Some descriptions of Motive Broadband Manager from the Motive website on 20‑Feb‑2004 : “Self-management software that automates the residential subscriber service and support experience” – “Performs automated troubleshooting and problem resolution” – “Proactively detects problems and guides subscribers through the resolution process.” – “Offers an escalation mechanism and process for resolving problems that require help from service providers. When self‑configuration or self-repair cannot resolve the issue, Motive Broadband Manager automatically escalates a support request electronically to the provider's customer service center, providing the information gathered during the self-service experience as a starting point to speed problem resolution.”. In our experience Motive Smartbridge is installed by the installation CD provided by a number of broadband ISPs, most notably, at the time of writing, Verizon, Adelphia.
Recommendation :
We simply cannot understand why ISPs insist on installing software like this on users PCs without thorough, thorough, thorough, and also....., thorough testing ! Frequent “Kernel32 invalid page faults” on boot-up is the most common complaint. But that’s not all : we have seen PC hangs and spontaneous reboots also being caused by this task. Add to this that this task regularly communicates information back to the ISP without, in most cases, the user ever having been informed clearly and unambiguously about what is being communicated, and you have a task which we recommend unequivocally that you eliminate. As we state consistently in these pages, ISPs have the technology to monitor the quality of their service to you the customer without any software from them running on your PC. They possess a range of diagnostic hardware and tests which can help them pinpoint problems with remarkable accuracy, so do not ever believe any statement which infers that you need software like Motive Smartbridge running for your ISP to be able to support you ! We have frequent contacts with our own ISP and the range of tests they can perform, and their ability to home in on the exact problem, is absolutely stunning. You have two choices : the quick and easy solution if you do not want to “mess around” too much with your PC is simply to disable this task on the Startups tab.

And dont forget Google.
http://www.google.co.uk/search?hl=en...e+Search&meta=

HTH

Lolly · 22-02-2007, 23:59

Well Mr D all that bumph meant nothing to me. So just clicked on the google link and low and behold a link to a forum where someone had asked the very same question, and voila!! the answer. Have sorted it!

Thanks.

WillowTheWhisp · 23-02-2007, 07:33

How did you do it Lolly? Did you rename it or disable it?

accymel · 23-02-2007, 09:35

I kept getting that & i uninstalled bt online help & no more error message

So it possibly came from Isp disk or installation for online help.

Lolly · 23-02-2007, 10:08

Quote:

Originally Posted by WillowTheWhisp

How did you do it Lolly? Did you rename it or disable it?

I renamed it. I still dont really know what it is. But its gone now so Hey Ho!!

***Mr D*** · 23-02-2007, 11:32

Quote:

Originally Posted by Lolly

Well Mr D all that bumph meant nothing to me. So just clicked on the google link and low and behold a link to a forum where someone had asked the very same question, and voila!! the answer. Have sorted it!

Thanks.

Glad it helped you.