Stanley Store

RayStuart · 09-08-2006, 11:28

Will someone please do something about the Accrington Stanley Store.
I ordered a sweatshirt in May and still have not received it.
I have had more abuse from the staff than i have had from Blackburn fans.

Accrington Stanley are now in the league, however the store is a mess.
What a shame.

Has anyone else had poor service from the store.

Upset Accrington Stanley Fan.

Ray Stuart
[email protected]

KIPAX · 09-08-2006, 11:34

I doubt you got abuse from the staff.. I think you let your story down with that bit . Are you dealing by email or have you phoned them? email can come accross totally different than as sent.. theres no way you can feel you got abuse over the phone as no one there has it in them

Kisser · 09-08-2006, 11:44

I cant believe anyone from Stanley would abuse you, all the stanley staff are friendly and helpful.

Doug · 09-08-2006, 11:50

I’ve dealt with the stores staff on a number of occasions on the phone, by e-mail and personally with no problems at all. In fact they even opened the shop specially one afternoon for myself and a couple who had travelled from Liverpool.

I have found them helpful, always polite and very trusting on occasions. They do sometimes take time getting things out to you, but I have no doubt that they have a host of other duties besides the shop.

P.S. If you’re reading this “Where’s my programme”

Can I also say that the girls at the FE World Travel Shop have been fantastic on the occasions that I have dealt with them.

Wynonie Harris · 09-08-2006, 12:05

Lee is the epitome of politeness and I cannot imagine him "abusing" anybody.

Admittedly, they have had problems with the supply of the promotion/football league t-shirts, but I understand that this is the fault of the supplier. Rob was most apologetic when I spoke to him about it last week and Lee was only too happy to offer me credit instead when I went into the store yesterday.

Lee · 09-08-2006, 12:08

Hello,

This order has been sent and i will be checking with the post office on why you have not recieved it yet and i will keep you up to date via e-mail.

There has been some stock problems with the champions T-shirts which now appears to be getting sorted and anyone who has ordered them will be recieving them soon.

Anyone waiting for their New shirts or darlington programmes they are currently being dispatched but due to the amount ordered i cant say an exact day for delivery but trying my best to get them all out asap.

Any other questions dont hesitate to e-mail me at

[email protected]

Thankyou
Lee

fettler · 09-08-2006, 21:27

well done Lee, very professional.

MichiganRed · 11-08-2006, 01:19

Ray, to answer your question, I have had issues with a couple of orders over the last couple of years but whether it has been due to my location or whatever I cannot say. However, I can say that each and every contact I have made regarding my purchases has been met with the utmost courtesy and professionalism. I am not the most patient of people but each of the people I have dealt with from Rob to Hannah to Lee have been exceedingly polite and done what they could to rectify the situation.