I Feel a Bit Guilty. Should I?

West Ender · 23-04-2007, 21:49

I went to the M & S superstore in Warrington today. I was returning a top I'd bought for £12 (which didn't fit) and I bought another for £15, a pair of shorts for £10, some underwear for £6, a vest top for £6 and a pair of sandals for £35. The assistant added it all up, on the till, and charged me £40. It wasn't until I got home that I realised I had been undercharged by £20.

Now if it had been the other way, and I'd been overcharged, I'd have been on the phone straight away and back in the store tomorrow. To my shame (well, a bit) I just felt rather pleased and a bit smug.

If I was undercharged in a small corner shop, struggling to survive, I'd go back and tell them they made a mistake. I'm not inclined to do the same with M & S. Am I a hypocrite or just morally corrupt? What would you do?

harwood red · 23-04-2007, 21:52

are you sure some of the items weren't discounted or did she miss putting some of them through the till??

cashman · 23-04-2007, 21:55

westender sod the guilt,you got a RESULT.

lancsdave · 23-04-2007, 21:59

If it makes you feel better, ring them up and tell them you think a mistake was made. Ask them what the best method of rectifying it is because you will have to travel 40 miles each way to sort it. They will just say don't bother and you will be cleared of all sins

steeljack · 23-04-2007, 21:59

Agree with what you say about if it had been a small corner shop , but not a multi-national corporation whos suppliers probably exploit third world sweat shop labor .
Write it off as a further example on declining standards in education, in the good old days a shop assistant would have been able to do the math in her head.

mallard · 23-04-2007, 22:01

well honesty cost nothing but you have to live with it good look to you

andrewb · 23-04-2007, 22:04

Inform them and maybe get vouchers for being honest whilst still keeping the £20.. am I living in a dream world?

cashman · 23-04-2007, 22:10

Quote:

Originally Posted by Cyfr

Inform them and maybe get vouchers for being honest whilst still keeping the £20.. am I living in a dream world?

Yeh! cyfr you remind me of me when i was young.

garinda · 23-04-2007, 22:31

Legally the law is on your side. Retailers can't recoup mistakes after they have made them, though some will try, especially if you paid by card, so keep an eye on your statements.

Enjoy your windfall.

grannyclaret · 23-04-2007, 22:35

nice one....worry about it next week....

although the ring them up thingy from lancs dave is the proper thing to do...

WillowTheWhisp · 23-04-2007, 22:38

I would contact them and let them know. Anyone can make a mistake. It probably doesn't seem as important when it's a big retailer but I would till feel that I had something I wasn't entitled to.

Some people think that pilfering from a large store doesn't matter either as they can't see anyone really losing out but we all lose out because prices overall have to be increased to cover such losses.

The profits they make, sweatshop labour etc are a different subject. I just couldn't rest easy if I didn't let them know that I thought I'd been undercharged.

SamF · 23-04-2007, 22:39

Give the money to charity ... or some of it. That way the money does more good than it would have in the pockets of M&S and you still get a little treat for yourself

katex · 23-04-2007, 22:49

Quote:

Originally Posted by SamF

Give the money to charity ... or some of it. That way the money does more good than it would have in the pockets of M&S and you still get a little treat for yourself

See you still in Black Westender, so can now suscribe to AccyWeb and become a Green member; a good cause indeed ... we are waiting

garinda · 23-04-2007, 22:53

To assuage any guilty feeling you could always go and buy a jar of M & S pickled walnuts.

Prostate Cancer Charity: Marks and Spencer joins forces with charity
Tuesday, 06 Mar 2007 09:23
Marks & Spencer has joined forces with The Prostate Cancer Charity to help raise awareness of prostate cancer - a disease that kills one man in the UK every hour.

Throughout March, M&S customers will be able to pick up information about prostate cancer and help raise funds for the Charity by purchasing a blue, Real Man pin badge at over 400 M&S stores across the country in support of Prostate Cancer Awareness Week (19-25 March 2007).

cherokee · 23-04-2007, 23:37

Quote:

Originally Posted by West Ender

I went to the M & S superstore in Warrington today. I was returning a top I'd bought for £12 (which didn't fit) and I bought another for £15, a pair of shorts for £10, some underwear for £6, a vest top for £6 and a pair of sandals for £35. The assistant added it all up, on the till, and charged me £40. It wasn't until I got home that I realised I had been undercharged by £20.

Now if it had been the other way, and I'd been overcharged, I'd have been on the phone straight away and back in the store tomorrow. To my shame (well, a bit) I just felt rather pleased and a bit smug.

If I was undercharged in a small corner shop, struggling to survive, I'd go back and tell them they made a mistake. I'm not inclined to do the same with M & S. Am I a hypocrite or just morally corrupt? What would you do?

make the most of it , im sure they wouldnt run after you if it had been the other way round....