Bt billing

B

BOB

Local
Weaver
Any one had any problems with bt billing eg puting the monthly bill up a night mare to get sorted with over seas call centre any one know of a uk based centre number
 
It might be worth going through to sales and telling them you are thinking of changing, because you can't make any sense of their overseas call centres, they may just put you through to an English speaking operator?
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Closed For English Lessons.​
 
Cant change till may less then i think i will go with tesco they seem ok bt are the worst cant e mail them now
 
I had a problem with BT.Told them I could not understand a word of the guy in India in the call centre and I was going to go to plusnet.They sound found me someone I could understand
 
BOB said:
Cant change till may less then i think i will go with tesco they seem ok bt are the worst cant e mail them now
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May isn't that far away, tell them you want it sorting or you will change, I've done similar and they even offered a discount if I stayed with them.
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Yes bt accrington funny how they ring me to try to up grade but any problems its always india in the last few days my bb speed has gone up to4.29 upload download 0.81 ping 42.50 thats in baxenden on old cooper wire to a pole the best ive had
 
I'm sure BT's charges went up in January..which is probably why you are noticing them this month...it will be the first month that the charges have been applied.
Despite being on paperless billing I got notification of the increase in charges and an e-mail as well.
My personal experience of Bt has always been good........and they were quick to fix faults and supply me with a new hub when I did have problems.
 
Yes margaret i am ok with the new price my problem goes back to last may with my new 12 month contract they say one price and charge me £10 a month more nightmare
 
Oh, I would be onto that. But why didn't you notice before now(not being fly - just that I would have taken it up before now).
I check my bills online each month.
 
BOB said:
Yes margaret i am ok with the new price my problem goes back to last may with my new 12 month contract they say one price and charge me £10 a month more nightmare
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It might be the way they sold it to you. They often say phone and broadband for £5 a month with a £10 a month line rental - the line rental writing is often smaller or not quite as obvious
 
Ive been with bt 30 odd years and remember the dial up internet days of the 90s a penny a minute bt have always be ok with tec problems but with billing no so good they once refunded me £200 after a 6 month battle only 3 month left on contact now
 
BT are cheats from top to bottom. They will promise you the earth but never do. My advice is to go somewhere else where they speak the truth. I transferred to Zen Internet who rent the line from BT. The verdict: BRILLIANT.
 
Well, of course you are entitled to your opinion....I haven't had anything but good service from BT....and prompt attention on the single time that I had a problem.
Glad you have found a provider that suits you........with a spiritual title too.
 
Service is pretty good. But new customers to BT should beware of how easily their quarterly bills soon amount up
 
Re: Re: Bt billing

K99WARD said:
BT are cheats from top to bottom. They will promise you the earth but never do. My advice is to go somewhere else where they speak the truth. I transferred to Zen Internet who rent the line from BT. The verdict: BRILLIANT.
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Never wanted the earth. Just a cheap reliable internet connection that is unlimited with no bs. BT for me has always been none applicable
 
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