Checking deliveries

[email protected] said:
I have had regular Tesco deliveries for 7 years and never had any issues with the drivers.(never had a bad one yet!)

I dont expect them to deliver into my kitchen, even though they always offer to - the front hall is far enough for me.

I never unpack and check before they leave except for the spirits wine and cigarettes.(which I make a point of looking out for as I empty their delivery boxes into my hallway).

I find that Tesco rarely have a missing item (unlike Asda :() and when it has happened, one phone call and the value has been refunded without question

I once reported 2 small items missing - got a refund - then found them amongst my recycling box in my hall (where I had accidentaly put them).
When I phoned to apologise, they were amused. I told them to debit the amount back again - but they never did.

The 'missing item report' system works well, and the honesty of the customer is always assumed - unless it is blatently abused.

Therefore there is no need to delay the driver by doing an unpacking check.

I think that you may well have gained the reputation for being an awkward customer Ian ;)
Click to expand...


I agree, Margaret. I have used Sainsbury's online for about 4 years now and I never check deliveries whilst the driver is still here.

I check it off as I put it away after the driver has gone. On the very rare occasion, perhaps once or twice, that I have found an item to be missing or damaged I have phoned the number on the receipt and the item is credited without question. They are very good.
 
Well speaking as a delivery driver myself most delivery companies do follow the same ways as tesco where you sign for the item/s and check. If there is any damage you are covered by various different means. There is nothing worse than when you deliver something being asked stupid questions like what is it? How the hell do i know you ordered it. Is it for me? I have just said your name havent i? I dont have time for people to check the things i deliver thats why i always put unchecked next to their names but some still get stroppy and say well i aint signing for it then. Simple answer to that for me.... ill take it back then goodbye and all of a suden they change their minds, strange.
 
Most consignees in businesss will not check the contents whilst the driver waits .. the only thing they are expected to do is to sign for the number of cartons/parcels and if a shortage will make a note of that.

Have always to rely on the honesty of customers after that, and seems like the Supermarkets are very good with this .. as would be too difficult to prove otherwise.

Sometimes .. weight of consignment can be an indication .. but not foolproof.

Agree though that the driver could have been a little more civil to you Entwisi.

Can be rotten for some 'carrier' drivers though .. they sometimes have to take the flack for late deliveries from companies when nothing to do with them at all.
 
Ok seeing as it was pool night last night - i got told the story last night and i agree with entwisi - i wouldnt sign for something that i hadnt checked. Could possibly be because i used to be storekeeper and signing for stuff that i hadnt checked could possibly cause great hassle to me, the supplier, my boss and if it was needed urgently the bus passengers... If i had to sign it and didnt have time to check it or in some cases the stuff was too big to come into the stores we did sign it unchecked.

One thing though - where was Julie when all this was going on? :D:D:D
 
I was doing the ironing.

I shouted through to the kitchen that if he didn't want to wait while it was checked off then he could take it all back. To which he stormed off to his van. It took him longer to winge than it took Ian to check it all off.
 
Last edited:
I would never check things off just sign for it safe in the knowledge that if there was a problem i could easily get it sorted.
Yes the manner in which the driver spoke to you was wrong but they are on a strict time schedule and really don't need to be hanging about whilst people check every little item they have ordered,they do get into trouble if they take too long.
At the end of the day they are only doing their job to their instructions.
And no i am not biased because i work for tesco!
 
Just wondered what they do about frozen foods ... are they specially insulated or anything ? Or are their vans thermostatically controlled or whatever ?
 
The vans have a refridgeration section.
The driver always presents me with separate bags of 'chilled' and 'frozen' as the last items to hand over.
I suppose that they are instructed to draw your attention to them so that they can be put into your own refridgeration before anything else is stored away.
 
[email protected] said:
The vans have a refridgeration section.
The driver always presents me with separate bags of 'chilled' and 'frozen' as the last items to hand over.
I suppose that they are instructed to draw your attention to them so that they can be put into your own refridgeration before anything else is stored away.
Click to expand...

Ok .. thanks .. so nobody is going to get soggy peas then whilst waiting for Entwisi to check his items ... :D
 
IMHO I'm paying £4.25 or whatever for a delivery they can wait till I've checked its all what I ordered and in good condition. I hate getting dented cans of stuff( which shouldn't be sold BTW due to teh coating in the tim becoming damaged and spoiling teh foodstuff)

They might be "doing their job", one of my complaints is that us as customers aren't told up front that you should sign for it unchecked and ring in any discrepancies. plus teh fact that I've been checking for > 3 years and no one has ever winged before.
 
Quite an interesting one this - first of all, it should be remembered that you cannot sign away your statutory rights. When you order goods, you are entitled to expect those goods to be of satisfactory quality - which includes freedom from minor defects etc. Signing that you have received the goods is not the same as signing to say you have received and examined the goods and accept that they are of satisfactory quality.
s.34 of the Sale of Goods Act (as amended) provides – “[unless otherwise agreed], when the seller tenders delivery of goods to the buyer, he is bound on request to afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract…”

Now, that doesnt necessarily mean on your doorstep - and there is also the argument that if the terms and conditions which bind each sale imply your "unless otherwise agreed" acceptance that you waive this particular right, then Tesco will have covered themselves. I would however argue that such a term is unfair by virtue of the Unfair Terms in Consumer Contracts regs as it would seek to restrict a consumer's statutory rights, and lets not forget of course that a term in a contract cannot take precedence over your rights in law.

Does that help?
 
I once had an iceland home delivery and was given someone elses manky ready meals...... im glad i checked and got my own food back!
 
entwisi said:
IMHO I'm paying £4.25 or whatever for a delivery they can wait till I've checked its all what I ordered and in good condition. I hate getting dented cans of stuff( which shouldn't be sold BTW due to teh coating in the tim becoming damaged and spoiling teh foodstuff)

They might be "doing their job", one of my complaints is that us as customers aren't told up front that you should sign for it unchecked and ring in any discrepancies. plus teh fact that I've been checking for > 3 years and no one has ever winged before.
Click to expand...

Before you started this thread I'd never heard of a driver waiting whilst you check all your supermarket items that he's delivered.

I'm sure that it is normal procedure to sign, let the driver go and ring up with any discrepancies.

It's not normal to expect the driver to wait. Have you had several drivers waiting for you over the last 3 years or just the one?
 
I've used TESCO's delivery service for the past 4 years and found it a really excellent service. occaisionally there is an issue of some of their fresh produce being close to the use by date however easilly resolved by a call to customer services who offer a swift apology and refunds.

Although you do pay for the service I reckon its cheaper without the additions deposited in the trolly by the kids

Personally I dont agree that it's reasonable to check each and every item, Ian in checking your order has there ever been a shortfall?

Surely if every customer took your attitude then there would be delays, fewer deliveries and possible increase in charges.

and please could you learn how to spell "the"
 
I wouldn't make the driver wait, but I would expect him to be polite with the customers that do, (even if it's only a polite, no I'm sorry I'm not given enough time to wait, please ring the store if there are any mistakes), bullying the driver with threats such as wait or take it back are just as bad as him being rude!
There are good drivers and bad drivers, but there are also good customers and awkward prigs!:D

hedman2003 said:
and please could you learn how to spell "the"
Click to expand...

Perhaps when you have been reading entwisi's posts a little longer you will realise it's one of his little foibles, he doesn't do it on purpose, it just happens, I think he has even started a thread about it somewhere on site.

Now that you know, rather than being annoyed by such a minor quirk, if you where to be polite enough to search for the thread you might work towards understanding how much more annoying it actually is for entwisi?
:D
 
I wonder if you got the same driver we got for our non-delivery? We'd never ordered from Tesco online before and we didn't have a particularly large order. In fact having checked through the printout that we just got I saw that most of the items were ones and twos. It was hardly the world's biggest order but when the driver arrived he refused to unload it himself because he said there was too much for him to carry and he would 'be knackered' if he had to do it all. He asked if there was someone who could come and help him. I replied that there was only me. There was nothing online to say that we were ordering too much and that we needed to have someone here to help unload it. I've compared notes with other people and we didn't actually order more than other people have on a regular basis. That was 24th March.

When the guy wouldn't even open the back of the van because there was no-one here to help him unload I phoned Busman, but he was working and could hardly just knock off and come home. The driver refused to speak to him so he told me to tell him to just take the stuff back then. Busman complained to Tesco that night when he got home and they said they would get the store to phone me and apologise the next morning - no-one did. He complained to them that night again about the lack of phone call and again was promised that someone would ring me on Friday. They didn't.

Then to put the tin lid on it we got the credit card statement yesterday and we'd been debited but not been refunded! So off we went to Tesco Haslingden and saw someone who had nothing to do with home deliveries as the relevant person wasn't there but the person we did see sorted out the refund and gave us a print out of the order - which was when I checked to see just how much there was that the driver had been objecting to carrying. It was no more than Busman would have brought home in the car - the bulkiest being 10 bottles of water and 8 cartons of milk! The driver had even had the cheek to say that was more milk than a family needed and had asked if we were selling it in a shop!
 
You must log in or register to reply here.
Back
Top