Digital Camera Problems

CASPER said:
Maybe next time I buy a camera it will be from Sony. Their customer care seems second to none.
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LOL true, wonder if they can bring my sony handycam back to life after i found out it didnt bounce :rolleyes: hehehehehe tho their video is still working 13yrs old now:D
 
Tinkerbelle said:
...... :rofl38: ...... Do I look silly? Yes I know I do but I'm still not sending the memory stick ;) they get the camera and THAT'S IT lol!!
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:rofl38: .... i will so laugh myself silly if they wouldn't do it without your memory stick so they can assertain the full problem of your camera;) :D
 
accymel said:
:rofl38: .... i will so laugh myself silly if they wouldn't do it without your memory stick so they can assertain the full problem of your camera;) :D
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OMG !! :eek: If they do I'll call you round to listen to the phone conversation, which would probabably start with "Yeah, yeah nice try Buster! Why do you want my memory card? Have you been speaking to accymel or sommat?" :D
 
Tinkerbelle said:
OMG !! :eek: If they do I'll call you round to listen to the phone conversation, which would probabably start with "Yeah, yeah nice try Buster! Why do you want my memory card? Have you been speaking to accymel or sommat?" :D
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:rofl38: how do u know its not MThead thats done a sly deal - hence you are all getting it done for free lmfao!!!!!!!!!!!!!!!!!!!!!:D
 
accymel said:
:rofl38: how do u know its not MThead thats done a sly deal - hence you are all getting it done for free lmfao!!!!!!!!!!!!!!!!!!!!!:D
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Cause I've just got his nethers in a tight grip and said "YOU HAVEN'T HAVE YOU? :mad: " It's OK he had a convincing squeal ;) :D
 
OK, mines just gone to the post office to be sent away to be fixed, so fingers crossed ;) Good luck with yours too guys :)
 
Tinkerbelle said:
Cause I've just got his nethers in a tight grip and said "YOU HAVEN'T HAVE YOU? :mad: " It's OK he had a convincing squeal ;) :D
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:rofl38: nowt better than being squeezed into submission as substitue for a lie detector pmsl!!!! I wondered who was squeeling last night i thought it was a tortured cat:eek: :D
 
I don't f***ing believe it! :mad:

Those ba****ds at Sony have just sent me an invoice to the tune of £114.56 for the repair to the camera.

They are trying to tell me that it wasn't the same problem that is covered by the free repair service, it's a flexi-tube(?) that's come lose. Massive coincidence that a flexi-tube coming lose has the same impact on the camera as the LCD chip malfunctioning (free repair service) isn't it! :mad:

They have gone a head and done the work on the camera without even asking me if I wanted to proceed with the repairs at the cost.

I'm waiting for someone from their service department to get in touch as I got no sense out of the first muppet I spoke to!

Free repair service my a**e, I thought it was to good to be true! :mad:
 
talk to CAB, I don't think they can do that. You sent it for a free repair, if it didn't qualify they should have notified you before proceeding!
 
OMG!

Just had the call back, it's not Sonys policy to inform a customer before any repairs are made.

He was useless too, but I got an address for a letter of complaint to go to.


Grrrrrrrrr :mad:
 
That is well out of order, they should actually inform u of how much & why before carrying out the repairs i think its a con job to justify their crap quality of that camera & make a bit extra - i would seek further advice about it tinks:)
 
I don't bloody believe it! I've just been back on the site were the information is and it was updated on the 24th of November to include a little bit about repair charges ........ that was not there when I saw that website the first time round and the bloke I spoke to on the phone didn't say anything of that nature either. Another coincidence that I made contact on the 21st :confused: :mad:
 
Tinkerbelle said:
I don't bloody believe it! I've just been back on the site were the information is and it was updated on the 24th of November to include a little bit about repair charges ........ that was not there when I saw that website the first time round and the bloke I spoke to on the phone didn't say anything of that nature either. Another coincidence that I made contact on the 21st :confused: :mad:
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Thats something u can tell them how come they have just decided to update the information after u send them the camera for repairs:confused: sounds really dodgey as i said before they were probably crapping bricks after an influx of complaints came thro:rolleyes:
 
This has just been added to there site .

"Note: If the fault is not the CCD chip, then normal Sony Central Services charges apply (please call for details)."

This was not on when we first found the site
 
Nope that has only just been put on the site

if it was not the CCD that was the problem then they should have informed you of the price of repair,
before hand and you could dicide if it was worth the repair as you can get a new camera for that price these days
They should not have gone ahead and repaired it as you sent it in for a free repair
I would not pay
 
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