Absolutely agree, and therefore they are accountable and responsible for their actions or in actions.
Rant on (I know now't will stop you away) but don't make yourself ill over it.....
LOL im done now till tommorow where it'll start again, all this stress but least i got it out or i would be ill & then i wouldnt get an appointment ...round again lol
but still had to ring anyway which i think has confused patient services too - please either do one or tother which is it?!? They had got the address wrong after all these years despite being told on numerous occaisions & they still blame me for their incompetence 
so that could of messed up my referal by gp letter cos they may now send it wrong addy anyway due to the confusion my gp has made.