Wannado

janet

janet

Nori Brick
Tackler
Has any one upgraded from dial up to broadband recently on wannado? if so is it easy to do.
 
Or Pipex(www.xtreme.pipex.net), or Eclipse(www.eclipse.net.uk) depending on what level of BB you want. Both these companies have a tech support dept that know what they are talking about rather than some droid reading from a script somewhere in India etc.

The process of upgrading is the same no matter what company you choose and yes, its dead easy.

Ian
 
entwisi said:
Or Pipex(www.xtreme.pipex.net), or Eclipse(www.eclipse.net.uk) depending on what level of BB you want. Both these companies have a tech support dept that know what they are talking about rather than some droid reading from a script somewhere in India etc.

The process of upgrading is the same no matter what company you choose and yes, its dead easy.
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Yep it is easy as long as you know what you want
entwisi, you sayin +net's CS are in India ?
 
Did mine all through AOHELL in Germany and i did notz have to pay the connection fee.Got the splitter and modem for nowt.Been happy since
 
Mik Dickinson said:
Did mine all through AOHELL in Germany and i did notz have to pay the connection fee.Got the splitter and modem for nowt.Been happy since
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No answer to that Mik
 
entwisi said:
No park, Do't know about +net. Wanadoo and Tiscali do use offshore call centres though.
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+net are based in sheffield, CS was there, they used to have webcams on portal "so you can see us in action", but those have gone now since they changed the portal, but I still think their CS is good.Have been with them for 12 months now, I was on the 150dslconnect at first, loads of problems, but found out it was a bought in product from "Tiss" need I say more, got the thing upgraded to one of their own products 512k, have thought about the upgrade to 1MB or 2MB since sept.04 when the limit was lifted, but still on 512k its OK and cheap.
 
One of the benefits of Eclipse is that they offer a 2M pipe for only 14.99 a month. OK its capped at 1Gig d/l with extra data at £1.75 a Gig. For people who don't do a lot of P2P 1 Gig is fine. For the £23 most people pay for a 512 link you would get over 5 Gig at 2M download.

Ian
 
entwisi said:
One of the benefits of Eclipse is that they offer a 2M pipe for only 14.99 a month. OK its capped at 1Gig d/l with extra data at £1.75 a Gig. For people who don't do a lot of P2P 1 Gig is fine. For the £23 most people pay for a 512 link you would get over 5 Gig at 2M download.

Ian
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Hi
+net offer the same 1M with 1G cap at £14.99, I have 512 with 2G cap @£16.49 they are the same £1.50 /£1.75 extra data
Think at the end of the day, you pay your money an take your chance.
 
I'm on Tiscali.

Their call centre is indeed in India - I have spoken to people called Bill and George so far.

Do they get to pick their names out of a hat or something, because if that's their real names, then mine is Spangly Bottom-Burp...
 
janet said:
Has any one upgraded from dial up to broadband recently on wannado? if so is it easy to do.
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I've upgraded from dail up to broadband with Wanadoo and have had no problems just more speed 1Mb with 2Gb limit for £17.99 a month, I'm very happy with it and never had to listen to Joe from India yet.
 
Thanks everyone, i signed up with wanadoo broadband last night so should be up and running in 10 days time.Hopefully it will be a lot faster.
 
Im on wanadoo n got the 17.99 package @ 512k speed n now its 1gb now for new customers at 17.99 n if i want 1gb then i have to pay £20............eh what a flipping rip off to older customers, sent em a mail of complaint n surprise not got one back
 
accystanmac said:
Im on wanadoo n got the 17.99 package @ 512k speed n now its 1gb now for new customers at 17.99 n if i want 1gb then i have to pay £20............eh what a flipping rip off to older customers, sent em a mail of complaint n surprise not got one back
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You know you can't have that, "it's for new customers only", I've heard that before.
 
Standard excuse for em, u would think they would want to keep their other customers too but nope i think i will have to give em an ultamatum that i'll bog off otherwise lol
 
accystanmac said:
Standard excuse for em, u would think they would want to keep their other customers too but nope i think i will have to give em an ultamatum that i'll bog off otherwise lol
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Think its the same with all ISP's if you upgrade, they call it an "ADMIN" charge.
The one I'm with has 512k connection with a 1G cap @ £14.99,
and have just added a1MB connection with a 1G cap @ £14.99,
And yep to change over incures an "ADMIN" charge, so I will stick with my 512 connection.
 
thats where they have u by the goolies cant see why they cant offer everyone it everyone on the package.
 
accystanmac said:
thats where they have u by the goolies cant see why they cant offer everyone it everyone on the package.
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There is another way of looking at this. When BT lifted the distance limit on BB, they did'nt do anything to their network, and most ISP's jumped on the bandwaggon with new products, like the cheaper 1&2M connections, I know several people that upgraded and seem to have had nothing but problems since. So upgrading may cause you problems depending just how far away you are from the local T. exchange.
 
yeah we did it seems ok.customer services could be better.the modem they send you does the job for basics.but we upgraded again for one with ethernet connections for on line gaming with ps2 cost an extra £70 but seems worth it.
 
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