[stetrovers]

Hello Accy webbers, I am having great problems resolving my mum's telephone land line problem. Back on the Thursday 20th June, i tried to ring my mum to tell her i was on my way to visit her, the phone was answered by 'another' woman, which worried me at first, but it turned out that i had got through to a local Public House in the Hyndburn area, which will remain nameless so as not to give both telephone numbers away.
It turn's out that the pub had just moved from B.T. to VIRGIN MEDIA. So straight away i rang B.T. to tell them the problem, (their call centre is in INDIA).
They took my mobile number as a means of calling back, because my mums phone will now not send or receive calls. B.T. rang my mobile whilst i was at work, and because i didn't answer they CANCELLED the problem, this i found out when i phoned them to see what they had called me for. So they re instated the issue, and apologised for cancelling. They told me the problem should be sorted by Thursday 27th June, they rang me on that date to ask me if the phone line was working, i told them i didn't know as i was at work, but i assumed it had been sorted, so i rang my mums number and got through to the pub again.
So it meant another phone call to B.T. i told them the problem hadn't been resolved, and i also asked them why they couldn't ring the number themselves !!! They apologised, and said they are still sorting the problem. They even told me the number of cubical my mums phone is in at the telephone exchange.
Its now Sunday 30th June and the problem is still there.
ANY SUGGESTIONS on what step to take next?
Also does anyone know where the telephone exchange is for Accrington ?
Is it the building near the Brooks Club ?
Thanks for taking time for reading this...