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Busman747 · 01-05-2005, 16:10

What is it? - "Public Assistance and Service Standards" It is a new system in place for Lancaster Police to "grade" emergency calls and respond according to the nature of the incident, ....and the vunerability of the caller.

GRADE 1 - An emergency with a response time of 15 minutes...

GRADE 2 - For an incident that is NOT an emergency but involves vunerable victims, response time 1 hour...

GRADE 3 - Covers general day-to-day incidents with a response time of 8 HOURS.

GRADE 4 - Can be used for routine enquiries requiring a response or contact within 72 HOURS.

GRADE 5 - Used for incidents that can be resolved without having to send a police Officer out to see the caller because they can be dealt with by the communications centre or help desk.

Superintendent Peter White who is head of ""CALL MANAGEMENT" says: "We also looked at our existing deployment practises before overhauling them to ensure we are able to meet peoples needs. It makes sense to have alternative ways of helping people so SURGERIES at main Police Stations were established. In addition, we recruited "DYNAMIC DEMAND MANAGERS" who work in our control rooms to ensure we use all our resources to meet the promised response times"

Police Authority Member David Edmundson added " L.P.A. welcome the introduction of P.A.S.S. which further consolidates the improvements in customer response as a result in the investment by the AUTHORITY IN SYMPOSIUM (which moniters the performance in the communications room) This increasing customer focus fulfills the commitment made at the time of the best value review of call handling, which promised to significantly improve performance and provide a better service to the community."

I have many questions to ask regarding the above and to start with, I notice that with 5 grades awarded to each phone call, only grade 1 is classed as an "Emergency" All others are "Incidents." I wonder which illegal actions are which! I'm sure a few Accy webbers could enlighten me

In case you are wondering why there are no cops to respond to "Incidents", just look at the chain of command..from the poor telephonist with "The Surgery" looking over his/her shoulder, overseen by the Call Management, headed by the Head, Ooh, I should have slipped in the Dynamic Demand Managers somewhere,.....and everything being monitered by the Authority in Symposium......................How about streamlining the system by getting someone to pick up the phone and a few more cops to investigate? or is that too simple

01-05-2005, 16:10	#1
Busman747 Always EVIL within us Join Date: Apr 2004 Location: Accrington Posts: 1,568 Blog Entries: 4 Liked: 40 times Rep Power: 1670	P.a.s.s. What is it? - "Public Assistance and Service Standards" It is a new system in place for Lancaster Police to "grade" emergency calls and respond according to the nature of the incident, ....and the vunerability of the caller. GRADE 1 - An emergency with a response time of 15 minutes... GRADE 2 - For an incident that is NOT an emergency but involves vunerable victims, response time 1 hour... GRADE 3 - Covers general day-to-day incidents with a response time of 8 HOURS. GRADE 4 - Can be used for routine enquiries requiring a response or contact within 72 HOURS. GRADE 5 - Used for incidents that can be resolved without having to send a police Officer out to see the caller because they can be dealt with by the communications centre or help desk. Superintendent Peter White who is head of ""CALL MANAGEMENT" says: "We also looked at our existing deployment practises before overhauling them to ensure we are able to meet peoples needs. It makes sense to have alternative ways of helping people so SURGERIES at main Police Stations were established. In addition, we recruited "DYNAMIC DEMAND MANAGERS" who work in our control rooms to ensure we use all our resources to meet the promised response times" Police Authority Member David Edmundson added " L.P.A. welcome the introduction of P.A.S.S. which further consolidates the improvements in customer response as a result in the investment by the AUTHORITY IN SYMPOSIUM (which moniters the performance in the communications room) This increasing customer focus fulfills the commitment made at the time of the best value review of call handling, which promised to significantly improve performance and provide a better service to the community." I have many questions to ask regarding the above and to start with, I notice that with 5 grades awarded to each phone call, only grade 1 is classed as an "Emergency" All others are "Incidents." I wonder which illegal actions are which! I'm sure a few Accy webbers could enlighten me In case you are wondering why there are no cops to respond to "Incidents", just look at the chain of command..from the poor telephonist with "The Surgery" looking over his/her shoulder, overseen by the Call Management, headed by the Head, Ooh, I should have slipped in the Dynamic Demand Managers somewhere,.....and everything being monitered by the Authority in Symposium......................How about streamlining the system by getting someone to pick up the phone and a few more cops to investigate? or is that too simple __________________ Pray that there is intelligent life somewhere up in space, 'Cause there's Bu""er all down here on Earth - (Eric Idle)