[andrewb]

I'm never dealing with o2 over the phone again. I have no choice but to be with them because the likes of orange have no coverage at college.

I was promised: 500texts 200mins for £20
What I got after ringing them several times and enquiring about my bill:
400texts 200mins I get cash back on an additional 100texts the following month (so I get charged first then get money back the following month) this was never explained to me.
It is also £25 not £20.

I'm im the phone to them as we speak, on hold actualy, as usual. If I can't get it at £20 i'll be canceling my contract and putting up with orange because at least I can get a decent plan out of orange (500mins 1000texts £30, much more reasonable)