Re: What Rights Have I Got ?
I'm with BT and live a lot further away from the exchange than you - I'm currently getting 6.2mbps. We occasionally have speed drops, but when we do we just unplug the hub for a few minutes then reboot - it always works for us.
We also have the BT Broadband Talk as a free service under option 3 - so evening & weekend calls anywhere in the UK are free through your broadband phone. If you didn't get this when you signed up there's nothing lost in asking them for one? Or if it's just your regular BT telephone call costs you aren't happy with - then move your call provider as Entwisi said - as this isn't part of your broadband package.
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