Hello,
A friend pointed out this post, and I felt obliged to respond to correct any misconceptions about how Zen operate.
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Originally Posted by KIPAX
zen has a 50:1 contention ratio. not that brilliant
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This is the standard contention ratio provided on all of BT's IPStream product range. However, Zen's own network is uncontended, so our own network has more than enough bandwidth to spare.
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Originally Posted by KIPAX
Also after reading this http://www.zen.co.uk/policies/aup.asp
I wouldn't touch zen with a barge pole as there are no limits set in the boradband packages so it is up to them to decide the limits whenever they want and they nuke your account if you go over these undisclosed limits.
Sneaky. Give them a miss. zen=cowboys |
There are no limits set because we do no believe in imposing bandwidth limits on our customers. To say we 'nuke' an account is completely false. To date we have never terminated a connection for the reasons you describe. As we operate an uncontended network a customer can 'max-out' their ADSL connection 24/7 and it would make no difference to our service. The section I believe your are referring to is a standard entry in any ISP terms and conditions, relating to activity that results in service degradation to all users (see
www.pipex.co.uk for a similar declaration).
Zen have existed since 1995 and are a well recognised and respected ISP. We have received numerous awards and are consistently shown to be amongst the top 10 fastest ADSL ISPs in independent testing (rated first for February and March this year). Our Technical Support, Reliability and Customer Service are also rated very highly. You can compare our service to other providers at this independent site:
http://www.adslguide.org.uk
best regards,
Phil D.Long
Second Line Technical Support Supervisor
Zen Internet Ltd.