Quote:
Originally Posted by keetah992000
Hi just wondering if anyone can help with advice before I go back to the shop.
I bought my mum a mobile ( less than a week ago ) and she said there is a shadow on the screen which was there when she opened the box.
She thought it was just from the protective plastic casting a shadow but when she has been texting ( white screen) she said it is more obvious an looks like a finger print shape - it is geting worse-
I got it from phones4 u in Accy. I seem to remember some threads about this shop but cant remember what they were about.
Should she be given an immediate refund/exchange. If they offer to repair - (for which i know they will charge) or can she refuse and insist upoon exchange /refund? when the lady in the shop was selling it to me she put the sim in to set it up ( didnt know they usually did that) and she had some amount of trouble getting the back off and wasnt very light handed - so the damage could have been done then .
Any help/ advice/ helpful sights would be appreciated
thanks
lisa
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Take it back and explain your rights as a consumer if you have problem they will soon satisfy you dont worry.