[Gayle]

I think this is where some Councillors do their best work - on a one to one basis. If someone has a polite and reasonable request then I find that they are always happy to help - even the Leader of the Council finds time to deal with individual cases.

It's unfortunate that these small acts of helping the general public rarely get noticed as that's when they're just 'doing the job'. It's good to credit them every now and then.