[entwisi]

Thanks for the reply, BT came out yesterday and fixed it. Basically the lads doing the kitchen had just cut it off where it came through the window and where it went out the kitchen into the hallway.

He didn't mention if they would charge so we will find out on her next bill. If I was HHR I'd start telling the guys to stop cutting them unless there is a very good reason. ( although I'd also ask them to improve their plastering skills as well as the quality of it in my Mums flat was absolutely disgraceful for "tradesmen". If they had to rely on recommendation for their livelihood they'd be on the dole before tea time)