Waiting in for Nowt!
 

Dont you just love it that companies think people have nowt better to do than wait in......for nowt. Supposed to have had my meter changed this morning, so i wait patiently [patience not my strong point!], time elapses, so i ring the eleccy company only to discover that the job hadnt been booked with the meter firm only with my account:mad:

So waited in for nowt when i could of put my time to better use, well i complained with regard to that, so now my meter change is put back another fortnight of high un neccessary charges in eleccy cos of someone elses mess up, hopefully they will compensate for the error - will beleive it when i see it!:mad:

Now i know why i hate waiting in for things grrr:mad:

Re: Waiting in for Nowt!
 

Well funny you should say this i had a letter from British gas they want to change my gas meter .
They said it was just to update it to a more modern meter and are coming on the 15th feb get this between 8am and 8pm and someone has to be in all day,
all i can say is they had better come on that date:D
they said it would only take 30 mins too , we will see

Re: Waiting in for Nowt!
 

They like to be specific don't they Mick? ;)

Re: Waiting in for Nowt!
 

argos are just as bad if not worse

i paid for delivery of an item and booked a day off work to wait in for it and it never showed

after much argueing on teh phone i got argos to agree that they shoud compensate me a days wages/holiday that i wasted waitingt in for them but it never turned up and after hours on teh phone it was cheaper just to give up

a friend of mine got a glass top table from argos and they delivered it without the glass top assuring him that it would follow asap , 4 months later the table top still had still not turned up and argos had teh cheeck to say he coulnt return it as he had had it too long lol

Re: Waiting in for Nowt!
 

Think yourselves lucky you haven't all got my boiler & landlord :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Re: Waiting in for Nowt!
 

Why dont you charge them for your time mel? They will soon move it then!!!

Re: Waiting in for Nowt!
 

whay what has mel done now ?

Re: Waiting in for Nowt!
 

Don't hold your breath Mick...they made 3 appointments before they finally turned up.

Re: Waiting in for Nowt!
 

I know how you feel Mel, this day and age they should be able to give you a specific time, or at least am/pm.

Re: Waiting in for Nowt!
 

Don't even go there mick .. they have been trying to change mine for 12 months now, even sent me recorded delivery post .... which I had to rush around in my dinner hour into town to collect, course ya' don't know what it is do you ? and all extra strain and petrol, also to service my central heating system which I pay a king's fortune for ... not bin serviced for 2 years now !! Just can't arrange an appointement .. I GO TO WORK TOO !! Would not be fair to ask neighbour or brother to wait for them for me .. having said that, they will sometimes ring you from a mobile when they are on their way, so that you can come out of work .. well , no, sorry, but can't always do that.

Not arguing that some appointments can take longer than expected .. understand this .. as they don't know what they will find, but can at least 'guestimate' within 2 hours, and not to turn up !! .. blooming diabilocal.

They gonna' have to start working evenings as far as I am concerned .. know your customer base movements, that's what it is all about.. :mad:

Phew ... exhale ... that's so much better ... :D

Re: Waiting in for Nowt!
 

I need to have my lecy meter change but there is an argument over who has the key for the box outside Scottish Power or the flippin council. I landed back today to a letter that said they would force entry as the meter change is a legal requirement. Now it aint my job to chase these plonkers but I am in the firing line and the answers I got about the keys if the right one is "if you can tell us when the meter is being changed we will be there and see if the key works" thats ok in theory but as others have said its 8 am to 8pm. The best I can ever get out of them due to shifts is 8 till 1 or 4 till 8 so cant win.

So much for customer service!!!

Re: Waiting in for Nowt!
 

Gas board changed mine last Fiday as has been said the letter quotes"The work will be carried out between 8am and 5pm", it was, door opened 7.00am job started 4.15pm, I wasn't going anywhere, an odd one out, but these people must think our time is worthless and their time priceless! The meters are for mutual benefit not just yours, with lines of communication as good as we now have 8 hours is an unacceptable waste of time and money, just to save one party money.

Re: Waiting in for Nowt!
 

Well they said they will compensate for the days loss, if i get it i'll eat my hat LOL

Re: Waiting in for Nowt!
 

Would that be after the hospital visit for the heart attack that such an action might give you? I am lucky to be in a position were I can use holidays at short notice and not loose out but what about those with families and maybe other commitments were are they supposed to fit into this sorry state of affairs?

Re: Waiting in for Nowt!
 

Well its 2pm and we are still stuck here waiting for the gas people to come to change the meter.:mad:
This is at there request not mine .

Re: Waiting in for Nowt!
 

Leave a note in the window saying " sorry I was out when you called......please call back tomorrow at 2pm to gain access" :D:D:D

Re: Waiting in for Nowt!
 

Time to play them at there own game.

Re: Waiting in for Nowt!
 

Well guess what!
You got it.
They didn't turn up.
This really is one of my pet hates when people say they are going to do something then don't.
It really is the height of bad manners.

Re: Waiting in for Nowt!
 

You and me both Anne......:mad::mad: I hate people that say they will come then don't after you have waited in..........:(

And lateness.............that is MY MOST hated thing ever!!!! I bloody hate lateness. I'm never late, therefor others shouldn't be.

Re: Waiting in for Nowt!
 

Well i just rang them to find out what the hell went wrong was told its not the gas company changing it but united utilities so i rang them and they said they had been but nobody was in:mad: i told them i stopped in all day and nobody called he said they did call and do i have a red door er NO i dont have a red door its wood colour Ho he must have gone to the wrong house,
i said yes he must :mad:
so now they are going to come on the 27th 8am to 12 noon this time but will ring when they are on there way .
well if i am in they can change the meter if not then they will have to call back again but i am not waiting in for them

Re: Waiting in for Nowt!
 

I don't blame you Mick.....Like I said up there ^^^

Leave a sign in your window saying " sorry I was out when you called, please make another appointment to gain access".:mad:

Re: Waiting in for Nowt!
 

what gets me is they can send a letter to this address but cant get the right house to do the work:confused:

Re: Waiting in for Nowt!
 

Oh gawd i've got all this to come again on tues with meter man [so hope they get it right as got docs appointment in afternoon & i definately booked morning :eek:, whats betting its afternoon.

Re: Waiting in for Nowt!
 

Well they could turn up at 5 to 8 Mick :D

Re: Waiting in for Nowt!
 

I bet they went to that empty house !! :D

Re: Waiting in for Nowt!
 

I have had the same problem with these planks and when it comes to rebooking its on my terms. If I am dayshift it will have to be between 16:00 & 1800 if backshift it will be between 11:00 & 13:00. If they dont like it tough as twice I played by there rules and twice no show. Like Mick I will get the bams to phone as they reckon they couldnt get an answer at any of the residents in the block to open the security door.

Re: Waiting in for Nowt!
 

[QUOTE=mick;384122] do i have a red door er NO i dont have a red door its wood colour Ho he must have gone to the wrong house,
i said yes he must :mad: /QUOTE]

Don't believe this for one minute Mick, just a clever excuse that they are trained to offer, as they can bet most people don't have red doors.

Re: Waiting in for Nowt!
 

[QUOTE=katex;384296]Or coincidently, if you do have a red door, you would half believe them, sounds feasible, ? Get my drift ?

Re: Waiting in for Nowt!
 

I really dont believe this after the problems with the meter not being changed and staying in all day i phoned united utilities and made a appointment with them to come on the 27th between 8am and 12 noon they said fine and they would ring when they were on there way so all was set .right WRONG
This morning i get a letter "we will be calling to update your gas meter on the 5/3/07 between 8am and 8pm":mad: :mad:
what was the point in me phoning them to make an appointment and then they go and change the date and time :mad:

Re: Waiting in for Nowt!
 

I'd phone them back Mick the department that sent the letter will be different to the call centre, its unreasonable for them to expect you to wait in from 8am-8pm again.

Re: Waiting in for Nowt!
 

I reckon they dont orginise these things by area but by telling the workman that he has x ammount to do and that they are spread all over the place. Wonder how they would take it if having a bill I said I will pay it between Feb and June this year?

Re: Waiting in for Nowt!
 

HeHe well i just phoned them and guess what they know nothing about the march date they have it down for the 27th of feb this could be fun:)

Re: Waiting in for Nowt!
 

I got meter man tommoz & as this time i got my card & confirmation letter i sincerely hope they actually turn up in the morning!

Re: Waiting in for Nowt!
 

Hope he turns up Mel, I hate waiting in for workmen or deliveries its a pet hate of mine.

Re: Waiting in for Nowt!
 

Better be sure they are not imposters. :rolleyes:

Re: Waiting in for Nowt!
 

Well my turn again - wonder if they will turn up this morning as they are supposed to or will it be afternoon when not supposed to:(

Re: Waiting in for Nowt!
 

Mick,

Was u given a freephone number so u could check that United Utilities were coming? The bloody number i was given is obviously not the right one more like the Natwest insurance helpline in Chissington apparently:o

I've got an awful feeling these twerps are thinking im booked for waiting in all day not 8am -1pm, i've to go docs this afternoon & other stuff

Re: Waiting in for Nowt!
 

no i made arangments with them to phone me 30 mins before the come i hope
the number for united utilities is 0845 050 1268
these are the people that change and check your meters

Re: Waiting in for Nowt!
 

Cheers Mick, this was arranged thro my supplier but UU will be no doubt doing it, they've confirmed in writing - im seriously going to blow me top at them if they have fluffed this one up:(

Re: Waiting in for Nowt!
 

so have they not been yet mel hehe only another 8 hours to wait 8am to 8pm

Re: Waiting in for Nowt!
 

Bog off pmsl!!!!! i was asked whether i wanted a morning booking or afternoon, i asked for morning, as i've a drs appointment later, [whats betting me blood preasure is up for 1st time lol ]

Re: Waiting in for Nowt!
 

According to n power now yes im on for 8-1 now checking with UU............

Re: Waiting in for Nowt!
 

I DONT ****ING BELEIVE THIS!!!!!!! Same blumming thing again waiting in for NOWT!!!! United Utilities havent got me on their system yet a bloody again:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: waste of chuffing space!!

Im taking this matter further & have threatened to take my custom elsewhere & told them that they can sack my meter, stick it where the sun dont shine & i want to go on normal billing!!!!!!! thats if i dont take my custom elsewhere!!!!!:mad: :mad: :mad: :mad: :mad: :mad:

I now await Manager Russ to ring me back!!

Me thinks not!

Re: Waiting in for Nowt!
 

Wonder if i can calm down enough so i dont go off the scale for me blood pressure check after that load of bull!

Ps mick the swear filter aint very good LOL!!!

Re: Waiting in for Nowt!
 

Not one bit suprised. No doubt they will blame each other but in my experience UU are one of the worst companies around. About as useful as the UK government.

Re: Waiting in for Nowt!
 

Yes its them that is the problem, but nothing from the electrical suppliers is changing that - United Useless is bad enough for water & chuffing typical that this bad service is happening when they cant get their own house in order - i may stop paying em water money for serious let down & compo:mad:

Re: Waiting in for Nowt!
 

Is anyone on research mode????

I need the head person of United Useless where the buck stops at no one lower please??

So i can give this person one hell of a piece of my mind :D

Re: Waiting in for Nowt!
 

Anyone know the electricity/ gas regulators so i complain ???

Re: Waiting in for Nowt!
 

Office of Gas and Electric Markets (UK Regulator)

http://www.ofgem.gov.uk/ofgem/index.jsp

Re: Waiting in for Nowt!
 

Are you by any chance wound up over this ? :rolleyes:

Re: Waiting in for Nowt!
 

I hope you make your complaint Mel, these big companies think they can mess people around without apology!

Re: Waiting in for Nowt!
 

Mel aint the only one peeved at em. I fired of an email after a no show dictatating my terms and gave them a 2 hour window for both day and back shifts. Suprise suprise I aint had an answer yet. Maybe I should have asked for a Saturday visit when I wasnt working.

Re: Waiting in for Nowt!
 

Thank you spuggie added that to me fav's for chance i need to :D

Ohho the manager has just rung me, & i made my complaint completely clear & has assured me fully that the meter booking will be concrete [or i will p*** off] he's made his own complaint to manager at norweb apparently in charge over the job between the 2 companies so awaiting the result of that, also compensation for loss of 2 days fluff ups from them plus i've asked for my recent billing altho still at higher rate electricity to be compensated the difference since the 5th of feb!!

So lets see how my custom is valued, like i said to him i've had no problems till this meter problem with n power whom have been really good, but this incidents have put me off to look elsewhere if the next appointment is not honoured! So thats one sweating LOL!

Re: Waiting in for Nowt!
 

I'm also having problems with them. I have card meters but the card Powergen keep sending me for the gas doesn't work. The meter needs to be re-commisioned and UU will only do it when there is no credit on it. I'm supposed to let the credit run out and then ring them and wait in for up to 12 hours with no gas. After my recent boiler problems it's not something I am breaking my neck to do.

Re: Waiting in for Nowt!
 

Yes but they arnt getting away with peeing me off like this:D Im action Mel that dont lie down & die like these silly people hope LOL!!!!:D:D

Re: Waiting in for Nowt!
 

Cheers Grego, i wont let em get away with it heheehe, the cheeky so & so tried to blame my account saying well its only yours we've had this problem with:eek: , yeh yeh always my fault jinxed a/c lol, so nope didnt get away with that one, as im sure another company would love my custom LOL!!

Re: Waiting in for Nowt!
 

I am waiting for a bunch of twallies at OnStream to get themselves orginised. Working shifts is a pain and I cant get anymore time of work or a 12 hour house sitter. So they will have to do the following 8am -10 am if I am backshift 6pm - 8 pm if I am backshift due to working 12 hours as of next week. Lets see how they like some pressure. :D

Re: Waiting in for Nowt!
 

True spuggie, like i explained to this manager is the fact that people have got lives [oh well time not wasted on them lol] that we have got better things to do with our time than wait for things not to turn up!! I said to him he wouldnt like it as wouldnt anyone else & the fact that they arrange these appointments with the customer then it should be done proper & adhered to!!

Re: Waiting in for Nowt!
 

Very true and well done. Just waiting to see what bull I get of the lot doing my meter. Sadley I would lose the plot on the phone :swear8: so email is a god send. :laugh8:

Re: Waiting in for Nowt!
 

Dont bother about United Utilities - they are a waste of space. When mum died - i rang them up and explained that my mum had died and that i needed the name changing to mine and i needed a new payment card. That was in March last year. I got a new bill with my name on it in June. Since then i've written to them, emailed them and i've rang them numerous times and still not got a payment card. By the way one time i rang them they said i couldnt have a payment card because i didnt have a gas/electric bill with my name on it. I said well seeing as all the bills were in my mums name and that i havent had a bill since swapping them over then i wont have will i. How does a new customer who has only just bought a house go on then?

Im still angry now. And guess what i've just got my water bill for next year!!!

Re: Waiting in for Nowt!
 

Well i havent heard anything yet with regard to my meter change that got messed up, as assured by the manager of N power. I have just drafted out my complaint email & if nothing today then it will be sent later, also will be in touch with offgem & pursuit of compensation & over charges!! I've had enough of being messed about :(

Re: Waiting in for Nowt!
 

Dont blame you at all Mel, its ridiculous that a big company like this cant do the simplest of jobs.

Re: Waiting in for Nowt!
 

I too im waiting in for the inspector to come and see what work needs doing on my house!!..........AGAIN!!
wouldnt mind but I been waiting since NOVEMBER for this work to be finished!!
think Ill ask for compensation! waste of bloody time!

Re: Waiting in for Nowt!
 

Well well still no phone call - they have had 48hrs to sort out a re-arrangement of meter booking & still i've heard nothing - so BOOM goes my complaint email to the manager sent now!!

Re: Waiting in for Nowt!
 

Well its the 27th my turn to wait in again Mel:D they said 8am to 12 noon with a phone call 1/2 hour before they turn up so we will see.

Re: Waiting in for Nowt!
 

LOL! Me too but mines in the afternoon :)

Re: Waiting in for Nowt!
 

Good luck Mick & tinks:D

Well my saga is still that no other appointment has been made nor have they contacted me regarding meter change its been 7 days since, in meantime im still paying high rate leccy - which for the 1st time didnt last long & had to do an emergency shop run for leccy:angry:

I've a feeling offgem is going to get involved in this by friday when i take it further after giving them enough chance!!

Re: Waiting in for Nowt!
 

If at least 4 members on here have had problems then how many around the country, no wonder its bad service, hope you all get sorted today:)

Re: Waiting in for Nowt!
 

Well things are looking up , i have just had a phone call of them saying they would be here in 10 mins to change the meter :)

Re: Waiting in for Nowt!
 

Hey look MEL !!:D

Re: Waiting in for Nowt!
 

Blumming heck thats a nice sight can u send them here after please:D

Re: Waiting in for Nowt!
 

:D Allready gone sorry:D

Re: Waiting in for Nowt!
 

:( :( :( :( :( :(

Re: Waiting in for Nowt!
 

Least u got sorted Mick eventually:D - now tinks turn hope her 1st time is lucky lol, whereas me got a feeling i've a long wait & battle to come!:(

Re: Waiting in for Nowt!
 

LOL! Well he's just turned up but was given the wrong information. He was told it was exchanging a 2 Rate meter for another 2 Rate meter, so he has to come back ..... :rofl38: Useless I tell ya :rolleyes:

Re: Waiting in for Nowt!
 

Least yours turned up tinks even tho useless hehehehe - what a pathetic service dosey wassarks!!

Re: Waiting in for Nowt!
 

Ah! You know me I just chuckled with him. Expect the worst possible scenario and anything better is a bonus :)

Re: Waiting in for Nowt!
 

Thats cruel. :( I emailed em to get mine done and phoned and I am going round like traffic around the Arc De Triomphe. :mad: :mad: :mad:

Re: Waiting in for Nowt!
 

Well here we go again United Utilities are comming to change my faulty Electric meter on the 12th March 8am to 1 pm
but this time they better come as i am having problems getting credit on the meter they have sent me 3 cards that i use once the next time it says "Card Void Please Return":eek:

Re: Waiting in for Nowt!
 

Mines been re-scheduled for the 21st March ..... see if they can get it right next time :rolleyes:

Re: Waiting in for Nowt!
 

Mines not even been re scheduled, tommorow i will be contacting offgem!!:angry:

Re: Waiting in for Nowt!
 

Is this going to be a little war then?

Re: Waiting in for Nowt!
 

Oh hell yes my patience has ran out as quick as the eleccy does:( lol

Re: Waiting in for Nowt!
 

It's pathetic.........

Why don't you lot just by-pass the meter?? Ring them up and inform them what you have done!! They'll soon be out :D:D:D:D

Re: Waiting in for Nowt!
 

Can we use yours then to by pass the meter ???? fpmsl:D

Re: Waiting in for Nowt!
 

Got hit with this today while waiting for the braodband installers to arrive. I was assured they'd be here by 9 a.m. because I was the first appointment of the day. Then it was between 9 and noon. They arrived at 12:30 finished up at 2:30. The worst thing is them not calling to state they would be late. Most of a whole day wasted!

Brian

Re: Waiting in for Nowt!
 

Well whats going on they said they where comming on the 12th to change my electric meter .
I have just had a phone call off them to say they are now comming on monday the 5th 8am to 12 "as they have not much work on at the moment" yes that is what the nice lady said
what nice people :D

Re: Waiting in for Nowt!
 

Use my what?? meter or wire?? :D:D:D

Re: Waiting in for Nowt!
 

Well a very nice man came from Unitied Utilities to change my electric card meter which was not reading the cards so i could not put money on the meter,
today as they said they would, on time too.
i had about 6 cards with money on by the meter.
he changed the meter but its a electronic key not another card meter this time ,so i asked him about the cards he said it had nothing to do with them and i would have to get in touch with the supplier .
Then he said how much is on the cards i said about £15
he said well ring them and they will send a cheque
now on the old meter we where down to about 60p on the emergancy
anyway he showed me how to use the new key and told me where to get them charged .
as he was leaving he turned to me and said you wont need to buy electric for a while .
i looked at him:confused:
he just smiled and left i went to check the meter and we not only had full emergancy electric but he had also put £20 on the meter for me.:D
what a nice man :D

Re: Waiting in for Nowt!
 

WAY HEYYYY!!!!!!!!!!!

Well my complaint paid off got a nice unexpected surprise first thing this morning [was not told or notified - must be new tactic to avoid waiting in for nowt lol]............UNITED UTILITIES!!!!!!

Just had my long awaited meter change........... &..... i got better than i bargained for not only have i gone from econ 2 split charge pre payment meter......but instead of a rate 1 pre payment meter...............EVEN BETTER I got a proper normal bill meter :eek: so wayhey no running out of leccy & cheaper, so no need for this new pre payment card now, & already put £5 credit towards it anyway as left on old meter:D

So now to get a swipe payment card now & cancel offgem.

Re: Waiting in for Nowt!
 

And change supplier :)

Re: Waiting in for Nowt!
 

Nooo not yet i want me free eleccy for month or so [as whatever they owe me compo & difference off over charged eleccy for 2 mnths] least this way i can get it thro a very low bill:D its to my advantage now hehehehehehehe - see great thinking:D :D

Re: Waiting in for Nowt!
 

Hehe i can go one better

when i had problems with the electric meter i sent the cards back with the receipts
they kindly sent me a cheque for £11 fine
this morning i get a letter from them with another cheque for the same amount £11:D
i will ring them

Re: Waiting in for Nowt!
 

Hehehehehehehe who are u with for leccy Mick ??? LOL!!!

Re: Waiting in for Nowt!
 

Gritish bass:D

Re: Waiting in for Nowt!
 

Blimey not like them at all:eek: LOL, im with N Power, seems that the bugbear of all these problems with meter was UU themselves albeit correct it later on:rolleyes:

Re: Waiting in for Nowt!
 

:rolleyes: :rolleyes: :rolleyes:

Re: Waiting in for Nowt!
 

well i just tried to ring and they are busy and there is a 20 min wait:p

Re: Waiting in for Nowt!
 

lol same with n power on hold lol:D

Re: Waiting in for Nowt!
 

OhOh UU are in trouble now:(

They were supposed to put a pre payment one in:eek: LOL

Ah well good news i can keep the meter as im happy with it [they are not but tough hehehehehe] will get my new bill details within 14days with all alterations of credit & reimbursements which i kindly reminded them of:D They take my debit card & its bill 3 mnthly also I WONT get charged for standing charge that pre payment meters charge every week - so £1.50 p/week saved, so should be a lot cheaper:D:D:D

This this problem has been resolved:D