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Re: dare I complain about the oaklea tavern..?
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it doesn't have to. Surely whoever booked the venue should have noticed any possible hitches and then could have informed those with prams to not be with prams |
Re: dare I complain about the oaklea tavern..?
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its still wrong having to walk children through a busy pub on a saturday night.. |
Re: dare I complain about the oaklea tavern..?
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Lots of functions are of the types where people will be loaded with presents to take out ... and hek ! maybe a huge cake ... :D (hmmph that would be fun!). There could be a group including an exiting drummer and his equipment or, yes, somebody wheel-chair bound. If there is a fire door which the Manager is prepared to open, then I think a lesson could be learned from Glasgow Guy's constructive criticism, and now up to them to mention to any future hirers of this room, that easy access facilities are available. |
Re: dare I complain about the oaklea tavern..?
As someone who has been to work with a DJ at many different venues, it is quite awkward having to fight through people with large, heavy items as not all venues have side entrances to make it easy so I understand how awkward it must have been getting a pram through somewhere like that (i dont know how id manage anywhere like that with my double pram, just tend to "carry" my 2 into any function we go to) But it cant be helped really if thats how the place is set out but I know that it does sometimes pay to ask if there is any other entrance / exit to make it easier for you as the majority of the time the staff are more than happy to help
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Re: dare I complain about the oaklea tavern..?
I don't think that this has been asked but here goes.
Glasgow Guy have you spoken to the Manager of the Oaklea Tavern and expressed your concerns? I'm sure that most managers would want to know if a customer has had a negative experience of their service. I know that this will not remedy your experience, but it may prove helpful for others in a similar situation in the future. |
Re: dare I complain about the oaklea tavern..?
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Re: dare I complain about the oaklea tavern..?
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Sure you are extremely adept at elbowing your way through many of the pubs in Accrington according to your past posts. You have just stated that you would not have booked a do at a place that would not accommodate your special needs, so you do recognise the problem then ? .. lost custom... doh ! If Kate and Accyjay are any sort of decent Managers, they will take this on board and look to addressing this problem with their brewery. It's called Customer Service. Confident they will, with or without this attitude of 'That's the way it is, so what, get over it' |
Re: dare I complain about the oaklea tavern..?
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Re: dare I complain about the oaklea tavern..?
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Most family functions include the very young and old and function rooms should recognise this ... so, although good to check if you are arranging a function .. still feel 'tis the Managers' job to note needs and point out their advantages and disadvantages to such guests. Difference between good and bad events management. |
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Re: dare I complain about the oaklea tavern..?
Well I like the Oaklea and go there quite often :). If there's problems with access don't go or go somewhere else :)
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Re: dare I complain about the oaklea tavern..?
Could those people who have stated that the architect was at fault, please kindly air thier views directly at him. I'm not sure which cemetry he's buried in though or when he died, but I am pretty sure that he has passed away due to the fact that the building is well over 100 years old.
Not a single person approached either Kate or myself to ask for assistance, or even enquire about an alternative entrance to the room. As Harwood Red has already stated, there is an emergency door at the bottom of the stairs which leads to the function room. The person that booked the room would have known that their guests would have to walk through the mian bar. :mad: |
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