Re: Myrtle House Medical Practice
 

Rang at 8.15 this morning waited 10 mins then got an appointment for 10.40, although I didn't see the doc till 11.30 and yet it was quiet in the waiting room. The other two people waiting were complaining as well. This practice is going downhill fast.

Re: Myrtle House Medical Practice
 

Didn't they give you an explanation, such as an emergency, etc?

Myrtle House Surgery - Practice Charter
<<WAITING TIMES
We run an appointment system. You will be given a time at which your doctor or nurse hopes to be able to see you. You should not have to wait more than 30 minutes in the waiting room without receiving an explanation for the delay. >>

Re: Myrtle House Medical Practice
 

No nothing at all.

Re: Myrtle House Medical Practice
 

My wife was waiting for x ray results. When she rang up they said the doctor was trying to ring her but had no contact details for us. When I rang to complain ,The secretary had all our contact details in front of her and apologised for the doctor. We have been with that practice for a long while now

Re: Myrtle House Medical Practice
 

I think somebody on the front desk might be embroidering the truth. The reason I say that is because I ordered just one of the two items I get on repeat prescription. When the chemist fulfilled the order I saw straight away that it wasn't what I ordered and I immediately I phoned the surgery asking for a corrected prescription to be made out immediately and I'd call to collect. I was told that I had been given what I ordered ...
"erm - check my online order and you'll see that that isn't true".

I was then asked to wait whilst she conferred with somebody and when she eventually picked up the phone again she said that she checked with the doctor and what I'd been given did the same job as the item I'd actually ordered. Sometimes it seems people think you've dropped out of a banana tree; the item I ordered was to be taken twice daily and the item I hadn't ordered was only to be taken in emergencies & I still had a supply of that.
I didn't actually repeat that statement - I just asked the girl if she was trying to kill me. :mad: I doubt she'd asked Dr Dixon.