Checking deliveries

WillowTheWhisp said:
I wonder if you got the same driver we got for our non-delivery? We'd never ordered from Tesco online before and we didn't have a particularly large order. In fact having checked through the printout that we just got I saw that most of the items were ones and twos. It was hardly the world's biggest order but when the driver arrived he refused to unload it himself because he said there was too much for him to carry and he would 'be knackered' if he had to do it all. He asked if there was someone who could come and help him. I replied that there was only me. There was nothing online to say that we were ordering too much and that we needed to have someone here to help unload it. I've compared notes with other people and we didn't actually order more than other people have on a regular basis. That was 24th March.

When the guy wouldn't even open the back of the van because there was no-one here to help him unload I phoned Busman, but he was working and could hardly just knock off and come home. The driver refused to speak to him so he told me to tell him to just take the stuff back then. Busman complained to Tesco that night when he got home and they said they would get the store to phone me and apologise the next morning - no-one did. He complained to them that night again about the lack of phone call and again was promised that someone would ring me on Friday. They didn't.

Then to put the tin lid on it we got the credit card statement yesterday and we'd been debited but not been refunded! So off we went to Tesco Haslingden and saw someone who had nothing to do with home deliveries as the relevant person wasn't there but the person we did see sorted out the refund and gave us a print out of the order - which was when I checked to see just how much there was that the driver had been objecting to carrying. It was no more than Busman would have brought home in the car - the bulkiest being 10 bottles of water and 8 cartons of milk! The driver had even had the cheek to say that was more milk than a family needed and had asked if we were selling it in a shop!
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That's terrible, Willow. :(

You probably just had very bad luck there and got an awful driver. I'm sure that he was just trying it on and that it is not Tesco policy to have you hauling the shopping out of the van yourself. The trouble is that these drivers are representatives of their company, aren't they? Especially when it's your first order.....first impressions and all that.:(
 
If it had been the first negative experience with Tesco it might not have been as bad but we had the exploding cola can saga too which they really didn't take responsibility for. Not impressed with them at all.
 
WillowTheWhisp said:
If it had been the first negative experience with Tesco it might not have been as bad but we had the exploding cola can saga too which they really didn't take responsibility for. Not impressed with them at all.
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I don't suppose you'll be using them again then. I've never had a problem with a Sainsbury's driver in all the years I've been using them. I'd recommend you give them a go if you do any more online ordering.:)
 
Oh yes, I forgot to mention that the driver also told us that because we had ordered so much we wouldn't be allowed to use Tesco online shopping again!

In spite of that Busman got an email from them the other day with a £5 voucher to use next time we order online!
 
Willow's experience amazes me. I have an order fortnightly. It often includes 20 litres of milk and at least 2 large bags of cat litter along with normal groceries.
The drivers have to carry it up a flight of 13 steps to my front door and there has never been a suggestion that the driver needed help
 
WillowTheWhisp said:
Glad you find it funny Lilly. I wasn't at all amused.
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I was laughing at the stupidity of the driver expecting you to believe that rubbish about not being allowed to order with Tesco online again.

In any case, like Bernadette said, as if you'd want to.
 
Well I didn't know whether to believe him or not. He said he'd been told to tell me that. Apparently there are limits to the amount you can order in one go but if the website let us order it and if someone loaded it into the van then surely it was within the limits? Wouldn't the website have restricted our order if we'd ordered too much?
 
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WillowTheWhisp said:
Well I didn't know whether to believe him or not. He said he'd been told to tell me that. Apparently there are limits to the amount you can order in one go but if the website let us order it and if someone ,loaded it into the van then surely it was within the limits? Wouldn't the website have restricted our order if we'd ordered too much?
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I think that he was talking out of his backside, Willow. ;)
 
I can understand there needing to be limits on deliveries otherwise you could have the local corner shop buying all the cheapy stuff in bulk for resale however surely the system some stage should alert you that you've exceeeded the limit.

What was the nature of the bulky items?
 
WillowTheWhisp said:
Well I didn't know whether to believe him or not. He said he'd been told to tell me that. Apparently there are limits to the amount you can order in one go but if the website let us order it and if someone loaded it into the van then surely it was within the limits? Wouldn't the website have restricted our order if we'd ordered too much?
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That's what Entwisi was trying to say Willow .. not enough information at point of order. Love their slogan 'You shop, we drop' Looks like this driver didn't quite agree .. 'You shop, but I 'aint gonna drop in case I drop if it is too heavy !'

Thought your experience was disgusting .. jolly good order for them I would have thought. !
 
The cost of the order was about £120 - hardly enough to stock a shop and most of the items were just odd ones of, like one bottle of vinegar, one drum of salt. The heaviest was probably 10 bottles of water but it's hardly a shop stock is it? We easily go through 10 bottles of fizzy water a week.
 
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