Digital Camera Problems

Not only decide if it was worth repairing, it would have given me the option to search around for a more competetive repair service
 
Even though they've put that new bit on their website they should still have contacted you to get you to authorise repairs if they discovered it wasn't that fault. Of course you will never be able to prove whether is was or not. You only have their word for it that it was a different problem because now it has been repaired so you have no way of checking. Sounds decidedly dodgy.
 
How strong do you make a first complaint letter? I'm not used to this kind of thing. I've composed the basis of one , I'm just trying to think if I've covered everything.
 
Tinkerbelle said:
How strong do you make a first complaint letter? I'm not used to this kind of thing. I've composed the basis of one , I'm just trying to think if I've covered everything.
Click to expand...


I would still ring trading standards before u send it off cos they could point out some arguement to your complaint that u may not know of. If u want me to read proof it let us know:)
 
Well i dont think i should ring them now for all i know it could be a ploy for everyone who sends their camera in we can charge £xxx they will make a killing how do we know if it qualifys for the free repair if you dont send it in? and if you do send it in and it wont qualify and you will get stung. (soo wrong).
 
Yep :(

I'll keep you posted on what happens with this Mummiboo. I've sent a complaint letter off to Sony and have been in touch with Trading Standards lot, they said to give them 3 week to reply before they can take it up with them but they've agreed they are bang out of order ...... so fingers crossed ;)
 
can only wish you well tinks if theres 1 thing i cannot stand its dirty robbing rip-off bast***s, might be worth checkin out watchdog see if you can get sony some real publicity.good luck.
 
LOL! Sent an e-mail to them too :D

Cheers Cashy ..... be a scrap and half this one little Tinks v's the Sony Giants ;)
 
give it to me if anyone can i can i got still got those magic fingers infact just pulled a sony cam to peices but cant find a backlight online for it if you trust me neice
 
Wish I had come to you first, they've already fixed it without my permission and now what £114 off me
 
Yes willow a letters gone to them and trading standards said I have to allow them 3 weeks to reply.

Why should I tell them to keep it though Cherokee? It belongs to me. In my opinion them keeping my camera borders on theft.
 
fair point but you could insist on a relacement


but isnt that some sort of robbery them repairing it without permissin and wanting money off you ..
 
Tinkerbelle said:
Yes willow a letters gone to them and trading standards said I have to allow them 3 weeks to reply.

Why should I tell them to keep it though Cherokee? It belongs to me. In my opinion them keeping my camera borders on theft.
Click to expand...

Give em hell girl!!! ;)
 
You must log in or register to reply here.
Back
Top